I don't have a huge complaint, I'm just incredibly frustrated that I decide to take care of one of my bills that have been sitting in collections for almost a year, and the stupid supervisor is yelling at me that if I don't update my financial information, I can't make a payment. How stupid is that?
First, I call the 800 number to make sure they still have the account, and the guy that answers the phone is treating it like he called me - giving me the "this call is intended to collect a debt, any information collected" blah, blah, blah - THAT'S PRETTY MUCH WHY I CALLED. So I tell him I want to pay half of the amount, I'll pay the rest after the holidays, he takes my info, didn't pressure me too much about a post-dated check, then transfers me to his "supervisor" to confirm the payment info. No problem, right?
The "supervisor" tells me that she's going to confirm the payment, blah blah blah, and needs to update my financial information - what's our monthly income, what are our monthly responsibilities, etc. I tell her all I want to do is pay my stupid $45, and get off the phone - I'm not going to sit on the phone for 15 - 30 minutes and answer a bunch of questions. She says I have to update my info or I can't make a payment - "NO I DON'T" I tell her - "I'll just mail it".
So she proceeds to tell me that I can't mail the $45, I have to mail the whole $90 if I won't update my financial information because there's "no reason you shouldn't be able to take care of the whole amount today". So now I'm laughing at her, and yelling at the same time that she's an idiot, I don't have to do anything I don't want to - I just want to take care of my debt. She tells me to have a nice day and hangs up on me.
Can you belive it? I call to make a payment & some idiot gives me the 3rd degree and insists on keeping me on the phone for 20 minutes! Can't you just take my darned money and shutup??
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