I am now on to this Bank's scams to get Overdraft Fees from your account. I have only had this pleasure twice in my experiences with this bank and both were bogus. The first time was a few years ago when they posted my checks before my deposit. I was told they always posted the deposits after any debits since they are larger and I explained that the internet access and my paper bank statements show the deposits posting before the debits and was told that the computer showed the opposite. They did remove the overdraft charge for this incident as there was no excuse for this practice.
I recently have had a similar experience where they posted the largest debits before the smaller ones even though the statement shows the opposite happening. The same excuse - the online shows the opposite of the way things really work. I explained that this is devious and leads people to be even more confused. I was told that they had sent out an insert advising the people of these charges. However, they are supposed to be removing half the 99.00 fee they charged me. I was ready to transfer to another bank.
Now that I think about it, I do not receive paper statements anymore so it is likely I did not get the insert at all. I am just tired of the explanations that always favor their underhanded practices. The first time I was told that the smaller amounts such as debits are sent through first and now I am being told the larger amounts are sent through first. It cannot be both, can it?
I will have to be careful and check to see that I received the credit promised or I will be calling again.in all the past years these are the only two overdrafts that occurred (the first not being an overdraft at all) so I guess I am luckier than most.
0 comments