I've had my Citibank card for about 6 years. I never had a late payment in all that time. I had to make many trips from California to Maryland to take care of my 80 parents, five trips in one year. Unfortunately, this maxed out my credit card.
I knew my bills were out of hand, so I contacted a debt management company to help me lower the APR on my credit cards. I wasn't behind on any payments when I called them. They require that they pay all my bills every month instead of me sending the payments.
This worked great for 14 months, when I started getting calls from the credit card companies saying I was 2 months behind in my payments. I tried to call the company, but the line was disconnected. I cancelled the automatic withdrawal with my bank and contacted all my credit card companies.
I took a 401K loan to catch up. Most of the companies were very nice. Capital One even lowered my APR to ZERO for 3 months to help me out. All except Citibank.
They increased my APR from 12.9% to 30.49%. They won't even talk to me about it. They just say tough and hang up. If you have Citibank, get rid of it. Past history means nothing to them. They are setting me up to fail.
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