I deposited a bonded (guaranteed/certified) check to my account at 11am on 10/11/05 at a US Bank branch. This should have been added to my account immediately. It wasn't added to that nights business either. I was showing a true balance on line according to what I put in the bank on top of what I already had.
Today, 10/13/05 I am showing 10 overdraft charges in the amount of $34 each! My account has not shown a negative balance until today and no charges showed until after business hours on 10/12/05! My account should have been fine! I called customer service and was told by a manager that it is because they only made $100 of it available until end of business day on 10/12/05. So they didn't make the deposit available until after they posted debits! This again, was bonded check from my employer (a law firm)!
The manager refused to give me their boss, which I asked for because Melissa (the manager) was very rude! I asked for her boss 5 times, she stated that this didn't warrant a call to her boss. I ended that call.
I called back again and got Faye, who stated the same thing and that she would be happy to send me their paperwork on their policies. I advised her that what she was telling me still didn't make since to me, she finally gave me her bosses name Jim Reynolds, and put me thru to him.
I left a voice mail for Mr Reynolds at 9:20AM. I still had not heard from him by 11:30AM. So I found the corporate address and looked up the phone number.
I called the corporate office and got put thru to Bill Williamson who said he was the executive assistant to Richard Davis whom he stated is the president of US Bank.
In our conversation he told me that US Bank does not consider bonded or certified checks as guaranteed funds. Their policy is that they are the same and deposited the same as a personal check! He also stated that all banks do this.
I told him I am a former employee of Bank One and know this to be untrue.
He also told me in this conversation that I just shouldn't have spent money I didn't have. I advised him that I didn't spend any money that wasn't mine. I didn't overspend anything. This is all now in the red due to their fees when I had a positive balance. He stated that I had money in the bank but it was not available to me yet! How ludicrous is this?
He also stated that they have had too many of these complaints on this policy so they have now made it policy to not reverse any fees for this for any reason.
He also stated that it is their policy to not forward a call onto a manager's boss under any circumstance. Even if it is requested by the customer. Do they know what the word customer means?
I guess customer service really is dead after all! I wouldn't recommend US Bank to my worst enemy. I am a single mom and by the time they are done with me they will be taking $500 or more from my account. I can't by any means afford that! I still can't believe how I am being treated and talked to!
To me, they are out and out stealing my money that I entrusted to their bank!
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