What this company sold me and what they delivered were two entirely different things. They promised to train us in the business of selling bi-weekly mortgage reduction plans to home owners and provide leads through their web site. They had two "buy-in" levels; we opted for the one that was susposed to be the most complete. When we received our "kit" it was little more than a box of useless paper and forms to order more of their materials. Even their "training" CD was little more than a commercial to sell more of their products and the promise that once you did you would be set.
When we called in to talk to our personal "support representative" not only did we not receive training, we had a lot of trouble getting anyone to talk to us at all. Another thing we found out was that the toll free numbers that had been available initially, once you become a representative, no longer exist. You pay for the calls to talk to a trainer or try and get support.
Not willing to invest anymore money than I already had based on what I had seen so far I contacted the company and asked to return my kit for a refund. I was told that I would need to fax in my explanation and then send the kit back at my expense. I figured that was getting off light so I promptly taped up the box and shipped it back.
They refused it and sent it back to me. I have now written three letters to my credit card company for a refund and had no success. I have called USMR and tried to reason and even pleaded for a refund only to hit a brick wall.
This company clearly has not lived up to any of their sales promises and lied to my credit card company to boot. Even if I had all the materials and they had lived up to all their promises I would never feel safe in asking people to entrust their mortgages to a company of this standard. They need to be shut down.
0 comments