On January 18, I spoke with Ebeneezer Jackson from E-Credit Solutions. After considerable discussion I agreed to make use of the diamond unsecured credit repair plan with an initial automatic withdrawal of $199.95 on February 1; but turned down an offer of nationwide auto assistance and a voicemail box. I left the contact number (800-866-4599) at my office that evening and, on January 22, attempted to call back and cancel the diamond unsecured program. The line was busy every time I called.
On January 23, I finally reached Gina at 863-512-1941 and requested that she cancel my account. Gina informed me that she canceled the diamond unsecured plan and the automatic withdrawal from my savings account. She also informed me that I would have to cancel the accounts that Ebeneezer set up with NationSafe and Voicebox on my own. I called both numbers given to me by Gina and canceled the accounts.
At that time I felt secure that I had covered all the bases. However, when I went to my credit union on February 1 to cash my paycheck, they informed me that "ECS" had debited $199.95 that morning. I was furious and noted on the account that no more deductions were to be authorized for this company.
I have since attempted to reach E-Credit Solutions via both numbers and have been unable to contact anyone. My mother sent an email approximately two weeks ago informing ECS of the error. A packet arrived in the mail a few days later. I do not want to order anything, I want my money back.
Yesterday I received my credit union statement and noted that there was a deduction for an unnamed company of $99.99 and a deduction for VVX of $14.95. The contact number left for these transfers goes back to the E-Credit Solutions account information line, which promptly hangs up on you unless you put in your social security number.
I finally reached a human (Nicole) today, March 5, who informed me that they have a high volume of calls and would have to have someone call me back. During that conversation she informed me that they haven't been that busy until now and I shouldn't have had any problem getting through, she'd have someone call me. What else could I do, I left my number. I'll update after I hear back, if I hear back.
Julie
Long Beach, California
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