Do to a recent change of address there was some confusion with my providian monthly statements in which i aquired some late fees. I made a call to providian in january to clear up my account and to insure they had all my currant information. As a result of my conversation with one of there customer service reps. The late fees aquired were reversed and i was assured no future interest rate increase or penalty fees would accure so long as my account stayed currant.
However reflected on my march statement is 6% increase on my annual percentage rate. (was 19.99% now at 25.99%) on march 2 i made a phone call to providian and was informed that my rate increase was do to two prior late payments and that i was sent a notification by mail in december. (i never received
this notification).
Bottom line they were of no help and went back on what they had previously said... What can i do?
Robert
Vancouver, Washington
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