Complaint / Review
Wells Fargo Bank
ATM Cards Left Active for Seven Months After Fraud Was Reported

After depositing nearly $74000. Into Wells Fargo accounts, two months later I noticed several thousand dollars missing from my savings account. Immediately I reported to the closest bank branch to inform them. The personal banker assured me she would take care of everything. She opened a new account and ordered new ATM cards. Not once was I informed on the filing of claims to retrieve my lost funds, nor did I receive any affidavits to sign.

My ATM card was not cancelled, it was open for 7 months after I reported the fraud. I noticed more money missing, unauthorized transfers, in bank withdraws, unauthorized ATM withdrawals, all that I did not do. Now I find out about filing a claim for the missing money and I am told that the 30 day time limit. I went to the branch where the banker who told me she would take care of everything worked in order to have proof that I reported fraud within the 30 day time limit, she can't remember. Sounds like a inside job to me.