Ocwen keeps phoning me about late payments that I know I have mailed on time. They never seem to be able to locate them. I decided to pay them off, so I sent a check for the amount shown as my balance on my account. They mailed it back a month later with out telling me and charged a late fee. They said I had to get a payoff letter ($10.00) and send a certified cashiers check. The payoff had more interest and penalties and the payoff quote fee. This is the most unprofessional institution I have ever done business with and I will never do business with them again. My loan was sold to them last summer and it has been misery ever since. I sending in a cashiers check today. I keep you updated as to whether it is accepted.
J
aurora, colorado
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