Complaint / Review
Ocwen
Overcharges thirty dollar account balance ripoff

I would like to tell you that I called OCWEN to get the final payoff price of the loan that I had been paying on for 7 years now. I originally had the loan with Empire Funding, and they sold it to OCWEN. The Supervisor, Ellwin Dsouza, told me that I had to pay a $20 one time fee to research this and another $10 fee to have it faxed.

I just wanted the quote over the phone. I told them that I wanted to pay it off tomorrow (040705). They told me it was impossible to tell me over the phone and that it was company policy to charge this fee. He stated that they may also charge me an early payoff fee too.

I asked for a copy of this company policy and the supervisor told me he couldn't send it. This sounds like dirty business to me. I am reporting this to the better business bureau in Illinois. Wish me luck, Thomas in Georgia.