I have done business with H&R block for 11 years. I have moved due to jobs several times in life and never had any real bad problems with them till I went to this office this year to have my taxes done. Aking my finacee to the doctor, I saw the H&R block sign and since we had time, went in to have a talk. THe above person sounded decent and explained what I needed to do in order ot use his office. I called the H&R block in NY, and had my previouse files faxed to the one here in CA.
I brought all my paperwork with me, along with receipts and such for the move. My faincee and I were depending on a good portion of this refund for our baby thats coming in about 3 more weeks. The prepairer even knew this too.
Basically first thing that happened was I got handed a really cheap looking form that looked like it was printed on one of those old C64 printers using Printshop, basically stating I had to sign this and give up my rights to sue them, plus if I wanted to, I was to pay the first $50 for an arbitration. This set off alarms in my head. One, that first $50 would take care of the filing fee which basically means if H&R was wrong, they expected me to pay the filing fee. I knew something was seriously up, so didnt sign it. Just dragged pen over spots and he didnt even look. Glad I did, becasue after I was really taken for a ride!
The guy came up with every excuse in the book as to why all these moving costs were not eligable, and how Id have to have things itemized. (Itemized? I brought all the receipts!) It gets so much better. He makes up every bogus fee in the book including electronic filing charge (This was the tops, youll see why after) and basically takes my entire refund! The fees he added were electronic filing, Moving filing fee (Um, is this getting me a new CA ID?), RAL fee, and a few others. Now electronic filing spounds right, except for the fact he HANDED me my tax return to mail, plus after I complained gave me a stamp to boot!!!
As for the costs not elegable, he was full of crap. I had already talked previously with my other H&R block prepairer and all the receipts I had brought in, were exactly what Iw as told was needed. Even the guy in CA who I talked to before he did my taxes said it was. What it boils down to, was he wanted the money, but not to work for it!
I called the home office, and constantly got a recording of hit 1 to do this, 2 to do that, to get to a message that states to call during their normal business hours as they are closed! I called during their own time zone, and I learned a trick thanks to the H&R block office I use to use in NY, how to get around it and get a live person. Each one I spoke to couldnt find the previouse info, and all said I was right, all said they were giving me a $50 rebait to full chareg refunds, but nothing ever came and when Id call back they couldnt find a thing until one person did. Btw, they contacted the regional manager (Supposely) who never did call me. I never got a penny but also learned had I gotten the rebate, it wouldnt be usable to next filing season.
I do have the receipt for filing, and my tax forms I have to mail out. I'm in the process of reporting them to the IRS for fraud, and court damages. (Wait till they see their legal docs were never signed!)
This all boils down to one thing now, becasue eversince I came to CA, seems like all these companys out here are curropt. Why arent the officials doing anything about it, or is it revers here and the companys rule, and the comsumer loses which in NY was never the case.
Dont use H&R block, Im never going to again.
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