I too have had a run-in with this company and it's rude customer service personnel. I can suggest to anyone who is looking for access, I have been able to 0 out of the long winded idiotic dribble on their answering machine and I have always been greeted by a rude uncaring individual.
I asked to speak with a supervisor and was told that there is no need for me to speak with them and they refused to transfer me. With all due respect I think I am the better judge as to whether or not I need to speak to a supervisor.
Good luck to you all, and I really hope that somewhere down the line this crooked operation gets what it has coming to it. I was only looking to negotiate a pre-payment penalty as I am refinancing. I was told there is no negotiating allowed.
After reading all the other woes on this site, I feel fortunate. Remember, word of mouth goes a long way. This company will feel it in the long run...
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