This is a letter I wrote to the Lt. Governor's office of Illinois. I blocked or altered some information of privacy.
Dear * *,
Thank you for your assistance in this matter, I do appreciate this. I have put together documents to fax to you along with this letter and thought by recapping in this letter it would flow much better.
The originator of my loan was Fremont Investment & Loan they sold the loan to Wilshire in November. We, my wife Leslie and I, received a letter from Fremont that Fremont would not accept any more payments as of Dec 1. As of December 31st we hadn't received anything from the new loan holder so we called Fremont Investment & Loan. Fremont gave us the contact information and I was going to call them from work the next day. However we received our first communication from Wilshire in the mail that same day in the form of our first billing invoice showing a Dec payment and late fee and a current payment. I immediately called Wilshire; I was greeted by a very nice girl. I explained to her that I had to call Fremont to get information and was concerned about the lack of communication to us about them. She agreed and said it is very common problem. She told me that she would wave the late fee and discount the payment over the phone' fee in half if I could bring the account current, of course I agreed and did this.
The next problem was with the next billing, since the payment by phone was so expensive and without knowing what kind of company they are for automatic withdraw, I chose to use 'MY BANK' check payment system. It is guaranteed payment within 5 business days. I received a letter on the 19th stating that Wilshire had not received payment. My wife was home first and called. She stated that I handle the loan payments and that it should have been sent in, she said they were rude and that it posted to the account as of that day and that they were preparing to put in on our credit record if it was two more days.
My wife hung up and when I came home it started a fight, I showed her the receipt from the bank on using their system. I immediately called and spoke to * @ 9:15 I explained to him the letter I received and he told me that my payment goes from me to Dallas and then to where ever the loan is serviced (PORTLAND). He told me it can take up to 7 10 business days. I told him that that was not right.
We shouldn't be held responsible for there slow processing, and that once the payment reaches Dallas I should be posted as paid. I was then hung up on. I return called and spoke with * @ 9:22 she was a lot nicer especially once I told her I was hung up on. She also explained to me that it followed that process and that this was a common problem. She said she would remove the late fees but this was the last time we could do this, I explained that this was not a good start with the new loan holder, she apologized and that was the end.
The next one happened late Feb 17, my wife and I were watching TV and the phone rang. I answered and it was Wilshire. The man on the other end was * and he asked if I had sent in my payment for Feb. My heart dropped, I thought not again. I immediately went to the computer and looked up my bank account to see if my check had posted. It hadn't. This is odd since I sent it priority mail (2-3 days). I told him that I had over two weeks ago. He then said for how much and I said for the full amount of * something. He said well I have a posting to your account for *.* (30 DOLLARS LESS). I said no, it was made out for *.*. I checked on March 1st and looked at my check and it says in writing * * * dollars.
I called my bank and explained to them the problem and it was taken care of, the person I talked to there was Tonya. I asked her what my responsibilities were in this and she said none, it was a failure by either 'MY BANK' or Wilshire. And that they would handle it on there side (MY BANK).
Well I got another call last night at 7:30ish March 1st from Wilshire. Name of person talked to is *. She informed me that I still owed 30 dollars and that I was being charged late fees and my credit was at risk. I informed her that I saw the check and that it was written for the right amount and that I had called my bank and that they were handling the payment problem that they (WILSHIRE) started.
I explained how very upset I was during this whole 4 month period of having them and a loan holder. I sent my payment for this month priority mail with confirmation receipt. So I know when they get this. It costs me 4.30 to do this which is ridiculous, but I want to show that this is a scam and try to help my defense as much as possible.
Since this letter to the Lt. Governor's office. I have recieved a letter of default. I called to find out they hadn't credited my account for march, I have confirmation reciept showing payment delivered to Dallas address 4 days prior to the phone call. I am now looking into Class Action Suite or other legal options. If anyone is interested, please contact me through the rebuttal key.
Philip
Plainfield, Illinois
U.S.A.
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