This is the letter I wrote to Freedom Gold.
To Whom It May Concern:
I received a phone call on my cell phone on January 21 at 10:30 A.M. From someone at your office (727) 471-0420. I tried to inform the person calling and aggravating me, that I was having breakfast with some friends I have not seen in a long time and I was not interested in whatever she was offering.
She persisted on talking to me and told me the conversation would take less than one minute longer. Five minutes later, after telling her I did not want to give out my bank account number; she assured me the only reason for giving my bank account number and routing number to her was to ensure that I had an open and working checking account.
The call that was supposed to take a few minutes of my time ended up lasting 11 minutes and 30 seconds. I was told I would receive a package in the mail within 7 to 10 business days. The package was for my review of the program and then if I opted not to take the Freedom Gold card, I would have to call and cancel my membership? Or a $199.00 fee would be taken from my account. (I never authorized this either) I never said I would become a member.
After never receiving anything from Freedom Gold, no package, no phone call, no anything, I was online checking my back account and saw there was a $199.00 withdrawal from my account I did not authorize. I called my bank and they said it was from Freedom Gold. They gave me the number to call or told me that I could file a police report and sign and affidavit of forgery.
I decided to call the number first. I spoke with someone one the telephone and they asked me to verify my name, address, and telephone number. I then told the woman that I wanted to know why there was a $199.00 withdrawal from my account which was not authorized by me. She said my package was sent to me on January 27, six days after the initial phone call. It is now February 9, twenty days after the initial phone call, and I have still received nothing from this company, so I could immediately cancel my membership that I never agreed to in the first place.
I am outraged with your poor customer service and annoyance to me. Then after frustrating me thoroughly, I never receive anything from your company. Your company then takes money out of my account without my consent and in essence forges a check with my name on it.
I want my money returned in one of two ways.By a check with my name and address on it, sent to my house in Lafayette, IN. One should write the check, put it in an envelope, and mail it with a stamp in case one does not know how to mail appropriately. The other way one could return my money is by returning it to my bank account on the day this letter of disgust is received. My money will be returned. I DO NOT want any of your services and I EXPECT to never receive a call from your company again.
It is now February 17 and I was promised the money back in my bank account by Jerry Phillips. No money has been put back in my account. I am infuriated. I filed with the BBB in West Florida. This is not acceptable.
Denee
Lafayette, Indiana
U.S.A.
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