I took out a loan with a furniture company. The original creditor was Washington Mutual, but then Citifinancial bought out the loan. I had a 1 yr no interest contract for $1500. I noticed on my statements every month that interest was accumulating, and I questioned the branch manager (Georgia). She said, "That our normal process once you pay out the amount financed the interest will be adjusted." I paid it out on December 15. That was the date the representative at the branch told me it had to be paid. The account was paid in full.
I faxed all the history & final payment back on December 20 to the main office, which added up to $1500, so that they could adjust the interest and close this account. But I received a statement in the mail that said I owed $345.00!! They never adjusted the interest.
So I called back today and was transferred 6-7 times, and no one could find my account number! I called the local branch and David Guiterriez said he could not do anything because the account was paid in full on their end. I called another number, 1800-256-1116, and they are now saying the local branch gave me the wrong info and they have to investigate! Now what!!
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