Could somebody please attend to my query. I was told that you have a 48 hour turnaround time but it has not been adhered to.
I am very disgusted about your pathetic service. I am currently a student and work very hard to make ends meet. My bank account has been double debited twice. In November I spent a lot of time trying to rectify your error and had to pay a penalty to reverse one debit. I have also been having a problem with an increase in subscription without being notified. Remember that I have a signed contract with you, so please rectify your errors and reverse all the extra amounts that have been debited. I am totally disgusted with the way my account has been handled, I am a student and cannot deal with your incompetence anymore. Could someone urgently contact me or I will have to take some serious action.
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