Prodigy Payment Systems sent me a PIN machine for debit card transactions. Then they double charged me — the swipe fee AND a debit fee for every transaction run thru there. Yes, the PIN machine would have been useful for transactions over $80. Few, if any, of my transactions are that much. When they were confronted with this the said they didn't know why I was set up that way. Duh — so they could over charge me and get more fees in their pocket.
I contacted them a year ago about quitting their service and was told I still had a year on my contract. Ok. I stayed — paying their 12.50 quarterly fees, their $95 annual fee, dealing with their PCI compliance forms. I contacted them January 5th to find out about ending my service with them in March. I was told that I had to give 90 day written notice and since I had not done that 9 days ago, my service was already renewed for another year. I was not notified in any way.
I have also had trouble with their processing, getting COMM ERRORs often. Finally figured out that if I cancelled the transaction and tried again, there wouldn't be any double charges. They did not tell me this. And I had to contact them when there were double charges — which were not put into my account, but the customer was charged twice.
Do not use prodigy!
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