Complaint / Review
Citibank
Personal Loan ECS Auto-Debit Failure Forces Manual Payments

I have a personal loan with Citi Bank, and there is a problem with ECS for my EMI. Every time, they ask me to make a manual payment online. It is very difficult for me to do this every time. I have given all valid documents for the ECS facility, and you have failed to do ECS for my EMI. They are creating a problem for me every month.

I have also called customer care a couple of times, and unfortunately I am not getting a proper response from them. Please resolve this issue as soon as possible.