Usacomplaints.com » Business & Finance » Complaint / Review: American Express - Billing Cycles Hide Real Balance and Unposted Check Payment. #1089864

Complaint / Review
American Express
Billing Cycles Hide Real Balance and Unposted Check Payment

My issue with AMEX credit card is the sneaky billing system-or the sneaky way AMEX presents its data. It seems that they rely entirely on billing cycles and do not show a register of charges and payments in real time sequence. Like so many reviewers, I pay my bill (Costco) in full each month provided I can figure out what exactly is my balance due. I cannot get a clear match between charges and credits for payments. I have opened a complaint regarding a payment I made by check in July which does not show up anywhere, as AMEX drags a false unpaid bill total into September. The system is clearly designed to encourage customer over payments or other errors.



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