This Bank is a nightmare. I have all my student loans with them, biggest mistake of my life. I have no problems paying my loans and my minimum payments but they make it so hard to pay. First of all once you sign up, you are going to be spammed, 2 emails a day at least, saying nothing but " Sallie Mae has something important and urgent to tell you please visit the website but due to security reasons we won't tell you anything in this email." Then you go to the website and nothing happens no notifications or anything telling you were to go or why they emailed you with this urgent document you needed to see. So once you get frustrated enough with the spam every day and going to the slow nightmare of a website, you will probably do what I did just reroute those emails to spam. Which worked for the day to day, however, automatic debit does not work on the website for some reason I do not even know why they offer it. I have signed up for automatic debit from my account the first time a logged on the website then resigned up for auto debit every month after that because it never worked, finally on the 4th time I called into customer support to have them walk me through it, and once we were done doing exactly what I had done before to set up automatic debit they promised "yes all your loans are automatic debit" so I hung up and thought the nightmare was over, well its been 3 months and every month at least one of the auto debit loans does not debit my account so I get more spam from them and a phone call of a recording saying please salle mae at "1-800-TalkToARobotForAnHourEvenThoughWeCalledYou" I call then finally get to a customer service representative and ask why did you call, and they say I don't know sir what do you want? As if it is weird, and completely foreign to them that they are sending out automated calls telling people to call them for urgent account information. Anyways to add salt into the wound, to make a minimum payment it goes through immediately however if you pay extra you have to wait 7-14 days and anytime in there they can decide when they finally want to debit your bank account.
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