Home loan secured by the above company. % of points agreed on our loan statment, when we arrived at closing they had reverited back to a higher percentage point and added extra costs including an apprasial fee that was already paid by us and was to be refunded at time of closing. Due to a very tight time frame in closing the loan we made a verble agreement on the phone witnessed by the closing officer and received a faxed revision to our truth of lending statment saying they would refund 3075.00 in over charges after the loan had cleared. We also received serveral e-mails from the vice president stating we could get this money back within three weeks from closing.
We contacted the President of the company who did agree they owed us the money. When we tried following up with them on numerous occasions to find out when the check was cut. He would not return our phone calls, we did however get another officer of the company who stated that the vice president who had made the written and verbal promises was no longer with the company. We have since reported them to the Better Business Bureau and they have not responded. And to this day refuse to answer our calls.
Since this amount is only a small claims amount they feel they can just Rip-Us-Off with no business ethics or professional reponse to solve this problem. Any large lending company that uses them for loan referers should be aware!
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