To whom it may concern:
I would like to report a company named Vanderbilt Mortgage Company about how they treat people and don't understand that there are circumstances that happen in a person's life that are unavoidable. My husband made payment arrangements to catch up on our payments on our mobile home. Since he made the arrangements he has been in a car accident, leaving us without a vehicle, and the insurance company of the person that hit him is only paying a portion of the truck, still leaving us with a $7,000.00 balance that we still have to pay on our loan on the truck that we will no longer have.
However, he has again tried to make payment arrangements and has been refused. I do understand that he made other arrangements to make these payments and did not follow through, but he did not intend to get in a car accident. He has a payment due on the 12th of November, so he called Beverly at Vanderbilt to tell her he would make a payment on the 15th of November and one on the 19th of November, and she refused him. I don't understand, since she will be getting her payments. Then she in a way accused him of lying about the car accident, so he told her he would give her his lawyer's name and she could talk to him.
Then they both had some words and she ended up hanging up on him. Is that very professional? I think not. So I then tried getting ahold of her to talk to her and have only gotten voicemail and have not gotten a response, so what are we to do? Today is the 10th of November, so why can't she wait to do a foreclosure on my home? She will get her money on Monday and Friday. I think they need to have compassion on those of us who are trying to make things right.
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