Vanderbilt Mortgage and Finance

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 447 historical complaints about Vanderbilt Mortgage and Finance, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Accused of purchasing a house trailePublished Aug 29, 2013 · Historical consumer allegation
• Harassment, violation of my rightsPublished Dec 22, 2012 · Historical consumer allegation
• Mortgage FraudPublished Dec 21, 2012 · Historical consumer allegation
• Absolutely the worth customer no-service everPublished Nov 28, 2012 · Historical consumer allegation
• Clayton mobile homes knowingly sold me a mobile home with a defective roof, vents on the roof were placed in the wrong places on the roof causing mobile home to leak. Causing black mold and brown cielinPublished Nov 6, 2012 · Historical consumer allegation
• Berkshire Hatthaway Mobile home manufacturer finance companyPublished Nov 2, 2012 · Historical consumer allegation
• Clayton homes, hwy 90 homes Forced us to used their mortgage company after adding thousands of $ to our balancePublished Oct 21, 2012 · Historical consumer allegation
• Harassing, Threating, verbal abuse, degrading, don't care, will not work with youPublished Oct 3, 2012 · Historical consumer allegation
• Rude Harassing, No Help, Dont Care about customersPublished Oct 3, 2012 · Historical consumer allegation
• Harrassment when we weren't latePublished Sep 29, 2012 · Historical consumer allegation
• Clayton Homes Harassing Phone Calls on the Third of the month, not even late enough for the late fee to hitPublished Aug 29, 2012 · Historical consumer allegation
• No heart... Just want all your moneyPublished Aug 28, 2012 · Historical consumer allegation
• Consumer ReportPublished Aug 22, 2012 · Historical consumer allegation
• Mortgage FraudPublished Aug 8, 2012 · Historical consumer allegation
• Consumer ReportPublished Aug 8, 2012 · Historical consumer allegation
• Mortgage FraudPublished Aug 7, 2012 · Historical consumer allegation
• Clayton Homes lousy product, lousy servicePublished Jul 3, 2012 · Historical consumer allegation
• Clayton moble homes and vanderbilt unfairness, rudeness, harrassment and refusing paymentPublished Jun 22, 2012 · Historical consumer allegation
• Consumer ReportPublished May 28, 2012 · Historical consumer allegation
• Harrassed and Ripped OffPublished May 23, 2012 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts, Payment & Login

• Official website: https://www.vmf.com/
• Existing customers and general questions (Mon-Thu 8:30am-8:00pm ET; Fri 8:30am-5:30pm ET): 1-800-970-7250 211 complaints mention this number
• New customers: applying for a home loan: 1-866-701-0467
• Fax (as displayed on Contact Us): 1-865-380-3418
• Customer care: servicing questions and concerns (include loan number): [email protected]
• Make a payment (Express Customer Portal): https://vmf.com/portal/express-pay/
• Sign in to online account: https://vmf.com/portal/login/
• BBB-listed phone: (865) 380-3000 60 complaints mention this number

Locations

Behind on a Vanderbilt home loan, or disputing a payment? Practical steps

Vanderbilt Mortgage and Finance, Inc. (VMF) finances and services loans on manufactured and mobile homes. The home itself is usually sold by someone else, and some complaints on this site describe a loan that Vanderbilt took over from an earlier lender. Whatever the origin, the channels below are the ones Vanderbilt itself publishes for servicing questions.

Vanderbilt's published contact channels (vmf.com Contact Us page, checked September 30, 2026):

• Phone, existing customers: 1-800-970-7250. Hours shown: Mon - Thu 8:30am - 8:00pm ET, Fri 8:30am - 5:30pm ET. The page asks callers to have their loan number available, and says messages left after normal business hours "will be returned within 24-48 hours on a normal business day, Monday-Friday."
• Email: [email protected]. The page invites borrowers to use it to "share concerns you have about the servicing of your loan" and to include the loan number.
• Regular mail: Attn: Customer Service, Vanderbilt Mortgage and Finance, Inc., PO Box 9800, Maryville, TN 37802. Overnight mail: same attention line, 500 Alcoa Trail, Maryville, TN 37804. The page says to mail correspondence separately from your payment and to include your loan number.
• Payoff quotes and payoff payments by mail: 1010 West Mockingbird Lane, Dallas, TX 75247. Two separate vmf.com FAQs give this address. The FAQ on obtaining a payoff quote says: "If mailing, please sent [sic] your request for a quote to the address below," followed by "Regular & Overnight Mail: Vanderbilt Mortgage and Finance, Inc., 1010 West Mockingbird Lane, Dallas, TX 75247." The FAQ on paying off a loan with a one-time payment says: "If mailing, please send your payoff payment to the address listed below," and lists "Regular & Overnight Mail: Remitco, 1010 West Mockingbird Lane, Dallas, TX 75247."

If you cannot make a payment. Vanderbilt's Foreclosure Prevention page is headed "Options Exist to Help Avoid Foreclosure." It asks borrowers worried about scheduled payments to call 1-800-970-7250 so that an account representative can review the options, and says the available options vary with each borrower's circumstances. The alternatives it lists include repayment plans; extensions of 1-3 months; debt management programs with independent, non-profit agencies; modifications; creating or increasing a balloon payment due at the maturity of the loan; and selling the home. For that conversation it suggests having tax returns, recent pay stubs, bank statements, monthly bills and, if relevant, medical and other unanticipated bills. The page also refers borrowers to HUD-certified housing counseling (HUD's number given there: 1-800-569-4287; website HUD.gov), which it describes as free or low-cost.

How payments are applied. The company's FAQ says: "When a payment is received, it will be applied first to any interest that has accrued on the unpaid Principal Balance, then to Escrow and/or Advances, Service Fees (if applicable) and then to the actual Principal Balance." It describes the loans' interest as simple interest ("interest is charged only on the principal amount that remains owing on a loan") and says the loan documents show the required payment amount and due date. Some complaints in the record below allege that extra-payment coupons were treated as regular payments; those are allegations, and the FAQ text above is Vanderbilt's own description of how payments are applied.

Payoff and lien release. Per the same FAQ, a payoff quote can be obtained by logging in to an online account or creating one, by calling 1-800-970-7250, by fax to 1-865-380-3418, or by email or mail to the Dallas address above. A separate FAQ on a one-time payoff payment says a payoff can be paid by logging in to the online account, by calling the same number, or by mail to the Remitco address, and that a printable blank coupon is provided. On prepayment it says: "Generally, there is not [a penalty] for loans that were originated by Vanderbilt. Check your loan documents to see if a prepayment penalty is referenced." It adds that "Where legally allowed and by state specific requirements, Vanderbilt charges a fee paid to the state recording offices to remove Vanderbilt's lien from the account," which it calls "the only fee involved in paying off your loan." Vanderbilt's Documents & Forms page offers downloadable forms including an Auto Draft Letter, a Request Lien Release letter, a Request Name Change form and a Letter of Authorization.

Disputing an error in writing. The CFPB's page on mortgage error and information requests says to write to the servicer at the address it provides for such requests, to include your name, home address and mortgage account number, and not to write on the payment coupon. It says a servicer must acknowledge the letter within five days and generally must answer within 30 days (both periods exclude weekends and legal public holidays). The CFPB describes these steps for mortgage loans; Vanderbilt's own written-correspondence addresses are listed above.

Where to complain. You can submit a complaint to the CFPB at consumerfinance.gov/complaint/. The Tennessee Department of Financial Institutions states that it needs a formal written complaint, and that for institutions it does not regulate, a complaint submitted to it "would be forwarded to the appropriate regulatory authority." Your own state's financial regulator or attorney general may also accept complaints. The BBB profile for Vanderbilt says that complaints are processed by the BBB serving Knoxville and East Tennessee.

Automatic drafts and lost payments. Vanderbilt's FAQ "How can I stop automatic payments?" says: "To stop automatic draft payments, please login or create an online account to access your Vanderbilt loan information or call our Customer Service Department at 1-800-970-7250." Its biweekly-loan page says of automatic biweekly payments: "To be removed from your automatic biweekly draft, please call our Customer Service Department at 1-800-970-7250." These FAQs address the payment draft, not the loan itself. For a payment you believe was lost or not properly applied, the FAQ "What happens if my payment gets lost?" says: "By Check: Contact a Vanderbilt representative at 1-800-970-7250 to discuss the situation and obtain a fax number to submit a copy of your cancelled check." It gives separate tracing steps for USPS money orders, Western Union and MoneyGram, and adds that if your payment method is not listed you should "check the front or back of your payment receipt for a phone number to call."

State notices on Vanderbilt's licensing pages. Vanderbilt's State Licensing and Disclosures page lists NMLS #1561 for "Vanderbilt Mortgage and Finance, Inc., and its dba Silverton Mortgage" and links to NMLS Consumer Access (nmlsconsumeraccess.org), the NMLS look-up service. For Texas it reproduces a notice that complaints against a mortgage banker or residential mortgage loan originator licensed in Texas go to the Texas Department of Savings and Mortgage Lending (SML), 2601 N. Lamar Blvd., Suite 201, Austin, Texas 78705, tel. 1-877-276-5550, with forms on SML.TEXAS.GOV. In a California notice it names the California Department of Financial Protection and Innovation, 1-866-275-2677, for questions about rights or complaints. On New York, two company pages say different things. The FAQ "How to correspond with us" says: "Vanderbilt Mortgage and Finance, Inc. is registered with the New York Department of Financial Services. You may file complaints and obtain further information by contacting the New York Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov." The State Licensing page says under New York: "This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site," and its license list includes a "New York Mortgage Loan Servicer Registration." Both are company statements; the New York Department of Financial Services records were not checked.

If you are behind on payments in South Carolina. Vanderbilt hosts on vmf.com, in its documents-forms folder, a South Carolina pamphlet headed "Consumer Loans: Your Rights and Responsibilities" that carries Vanderbilt's name, its Maryville address and 1-800-970-7250. It says: "If you don't make timely payments, the lender must send you a 'Notice of Right to Cure' before repossessing the property. After the lender sends the notice you have twenty (20) days to make the missed payment(s)." It adds that the lender can repossess and sell the property, and "You could be responsible for paying any amount not repaid by selling the collateral." It also says a right-to-cure notice is not required if the borrower is in default for a reason other than a missed payment or voluntarily surrenders the collateral, and that the pamphlet "is not a complete review of the laws that apply." It tells borrowers to complain first to the lender's home office and then to the South Carolina Department of Consumer Affairs, (800) 922-1594. This applies only to South Carolina, and the pamphlet does not say which Vanderbilt loans it covers; other states' rules can differ.

Insurance and escrow questions. Vanderbilt's FAQ on lender-placed insurance says: "Lender Placed Insurance Coverage is a policy obtained by the lender when a cancellation notice has been received on your present policy," that it "protects the home only, with no personal contents or liability coverage, and is generally more expensive than your normal homeowners insurance policy." Its FAQ on tax escrow increases says Vanderbilt performs "an annual review" of the escrow account to determine whether the tax escrow payment is sufficient, that adjustments and any refund are determined at that time, and that Vanderbilt pays the amount shown on the tax bill. It refers questions about a property tax bill itself to the local taxing authority. Some complaints in the record below describe insurance added to a loan or disputes about escrow; those are allegations.

If your loan was sold or your servicer changed. The CFPB explains that a loan sale and a servicing transfer are different things: "Just because your loan is sold does not mean that your servicer will change." If the loan is sold, the new owner must generally notify the borrower within 30 days of the transfer, and a sale cannot change the terms of the loan agreement. If servicing rights transfer, the old and new servicers generally must each send a notice; the old servicer should send it at least 15 days before the transfer and the new servicer within 15 days after. For 60 days from the transfer date, the new servicer cannot charge a late fee or treat a payment as late if it was sent to the previous servicer on time or within the grace period. The CFPB suggests sending an information request or notice of error to both servicers if a transfer causes payment or loss-mitigation problems.

What this page could not confirm. No general guide to repossession, redemption or deficiency for every state was identified in the Vanderbilt pages checked on September 30, 2026, other than the South Carolina pamphlet above, and the Payment Options page (vmf.com/resources/payment-options/) did not load in full for our tools. The record-request form on the Documents & Forms page could not be read in full, so this page does not list the records it offers. Check your own loan documents and notices for current payment methods and default terms.

CFPB lawsuit (dismissed 2025) and Arkansas consent order (2011)

CFPB v. Vanderbilt Mortgage and Finance, Inc. (U.S. District Court, E.D. Tenn., No. 3:25-cv-00004). The CFPB's enforcement page says: "On January 6, 2025, the Bureau filed a lawsuit against Vanderbilt Mortgage & Finance, Inc." and that the Bureau "alleged that Vanderbilt violated the Truth in Lending Act and its implementing regulation, Regulation Z." It continues: "On February 27, 2025, the Bureau filed a notice voluntarily dismissing the action against the defendant with prejudice, and the case was closed on February 28, 2025." The page lists the status as Expired/Terminated/Dismissed. The one-page notice of dismissal cites Federal Rule of Civil Procedure 41(a)(1)(A)(i); it states no reason and no settlement terms. No court ruled on the allegations.

What the complaint alleged (allegations only, never adjudicated): that Vanderbilt originated manufactured-home purchase loans without a reasonable, good-faith determination of the borrower's ability to repay; that a residual-income model it developed in 2014 relied on its own "Living-Expense Estimate," which the complaint said was about half the average self-reported living expenses of Vanderbilt's own similarly situated applicants; and that Vanderbilt disregarded debts in collection on some applicants' credit reports. It gave three examples of loans with net residual income of $65.67, $57.78 and minus $0.50. The complaint asked the court for an injunction, damages, restitution or disgorgement, and civil money penalties.

Vanderbilt's position. A January 6, 2025 statement about Vanderbilt Mortgage, published unsigned on the Clayton Homes website, calls the lawsuit "unfounded and untrue" (National Mortgage News also reported the lender calling the accusations untrue). The statement says its underwriting considers both monthly debt-to-income ratio and residual income "while the law only requires the use of one or the other," and that the CFPB "examined tens of thousands of Vanderbilt Mortgage loans and identified less than 0.8 percent, over a six-year period, that allegedly should not have been made." A March 5, 2025 statement on the same page says: "We appreciate the CFPB's decision to dismiss the lawsuit."

Arkansas Securities Department consent order (2011). Order No. C-11-0285-11-OR02, listed by the Department as posted on October 4, 2011 (the PDF is stamped received on October 5, 2011), was entered "in resolution of a routine licensing examination." It finds that between August 2009 and June 2010 Vanderbilt employed 24 individuals as loan officers who solicited and accepted 90 mortgage loan applications from Arkansas residents without being licensed under the Arkansas Fair Mortgage Lending Act. The order states that Vanderbilt "admits the findings of fact made herein," consents to its entry, and pays a civil penalty of $27,000.00 within ten days. It also records Vanderbilt's assurance to the staff that it had instituted internal controls and supervisory changes, and describes Vanderbilt as licensed under the Act as a mortgage broker, banker and servicer, NMLS number 1561.

Scope of this check. No other federal or state enforcement action naming Vanderbilt was identified in the sources checked on September 30, 2026: the CFPB enforcement-actions list (a title search for "Vanderbilt" returned the one action above), the Arkansas Securities Department's legal documents page, and web searches for state consent orders, FTC or Justice Department actions and data-breach notices naming Vanderbilt. This was not a search of every state regulator's records.

Company background

Vanderbilt Mortgage and Finance, Inc. is a Tennessee corporation whose principal place of business is 500 Alcoa Trail, Maryville, Tennessee (stated in the CFPB's 2025 complaint; its Contact Us page calls the Maryville office "the main office"). The company's website footer lists NMLS #1561, the same number that appears in the 2011 Arkansas order. Its State Licensing page lists NMLS #1561 for "Vanderbilt Mortgage and Finance, Inc., and its dba Silverton Mortgage," and its Mortgage Loan Originator Licenses page says the company "originates residential mortgage loans in 47 states and the District of Columbia" (a company statement). An NMLS data file from the South Carolina Board of Financial Institutions dated September 3, 2026 lists NMLS company ID 1561, Vanderbilt Mortgage and Finance, Inc., 500 Alcoa Trail, Maryville, with an "SC-BFI Mortgage Lender / Servicer License" shown as Approved, original license date 10/7/2010. The NMLS Consumer Access record itself was not opened for this page. The home page describes the company as "Experts in manufactured home loans for 50 years" (a company claim); the About page says "We have been helping families across the nation for over 40 years and currently service over 200,000 customer loans" (also company claims), and the same "over 40 years" and "over 200,000" figures appear in a company press release dated February 27, 2018. The BBB profile lists a file-opened date of January 1, 1974, a business start date of January 1, 1965, an incorporation date of March 21, 1977, and BBB accreditation since May 1, 1974. A Legal Entity Identifier record (LEI 5493000YNV8IX4VD3X12, last updated October 31, 2025, displayed by Bloomberg) lists the entity as an active Tennessee for-profit corporation with Tennessee Department of State Business Services entity ID 000032965, an entity creation date of March 21, 1977, and a headquarters address of 500 Alcoa Trl, Maryville.

Ownership. The CFPB's complaint states: "Defendant is a subsidiary of Clayton Homes, Inc., which is, in turn, a subsidiary of Berkshire Hathaway, Inc." In the later borrower lawsuit (Stockton, described below), the docket shows a Certificate of Corporate Interest filed by Vanderbilt on May 15, 2025 "identifying Corporate Parent Berkshire Hathaway, Inc." A 2012 Fifth Circuit opinion describes Clayton Homes, Inc. as "a holding company that is the parent company of CMH and Vanderbilt." Berkshire Hathaway's 2025 annual report (Form 10-K, filed March 2, 2026) describes Clayton Homes as a vertically integrated housing company that "also offers home financing and other financial services"; it does not name Vanderbilt, so it does not size Vanderbilt's own business.

Related companies. Clayton's financial-institution privacy notice (revised 10/2025) is issued jointly by "Vanderbilt Mortgage and Finance, Inc. also doing business as Silverton Mortgage," HomeFirst Agency, Inc. (and HomeFirst Insurance Agency and Silverton Insurance Solutions), CMH Homes, Inc., Clayton Properties Group, Inc., and Wimbledon Realty, LLC and Wimbledon Properties, LLC. It lists 21st Mortgage Corporation and Parkplace Homes, LLC among Clayton affiliates as well. 21st Mortgage Corporation is a separate company with its own loans and complaint record; this page covers Vanderbilt only, not 21st Mortgage and not Clayton Homes as a home seller. The CFPB's complaint alleged that most loans Vanderbilt finances are for homes sold and manufactured by Clayton-owned affiliates.

Silverton Mortgage. A press release on vmf.com dated February 27, 2018 (read through a text renderer on September 30, 2026) says Silverton Mortgage Specialists, Inc. of Atlanta "signed a definitive agreement to join the Clayton family of companies through an acquisition by Vanderbilt Mortgage and Finance, Inc.," that Silverton would keep its name, leadership and employees, and that "The final transaction remains subject to state and federal licensing approval." The release does not report completion. Clayton's current privacy notice and Vanderbilt's State Licensing page both describe "Silverton Mortgage" as a dba of Vanderbilt Mortgage and Finance, Inc. No later acquisition, merger or name change was identified in the sources checked on September 30, 2026.

Securities filings. SEC EDGAR lists Vanderbilt (CIK 816512) as a securitizer that files an annual Form ABS-15G. The latest, filed February 17, 2026 for calendar year 2025, says Vanderbilt is also a securitizer of Ginnie Mae-guaranteed securities and has no repurchase activity to report.

Complaint record: USAComplaints, CFPB, BBB, Trustpilot and ComplaintsBoard, reported separately

Each source below is reported as displayed on September 30, 2026 and is not combined with the others. Complaints and reviews are consumers' allegations and opinions, not findings.

• USAComplaints: 447 approved posts name Vanderbilt Mortgage and Finance (or a close variant, often together with Oakwood or Clayton Homes), dated 2003 to 2013: 2003 (2), 2004 (27), 2005 (83), 2006 (94), 2007 (72), 2008 (49), 2009 (52), 2010 (14), 2011 (22), 2012 (31), 2013 (1). No post dated after 2013 was found. The posts are anonymous submissions and Vanderbilt's responses are not recorded. A keyword search of the post text (approximate, one post can match several topics, and some matches may be incidental) found mentions of collection calls or harassment in 137 posts, foreclosure or repossession in 116, a loan that Vanderbilt bought or took over from an earlier lender in 83, problems with the home itself such as mold, leaks or warranty in 78, insurance added to the loan in 38, and extra payments or late fees in 37.
• CFPB Consumer Complaint Database (company name "VANDERBILT MORTGAGE & FINANCE, INC"): 851 complaints received from January 6, 2012 through September 26, 2026, of which 128 were received in the 12 months since September 30, 2025. By product: Mortgage 710; Credit reporting or other personal consumer reports 57; Credit reporting, credit repair services, or other personal consumer reports 40; Debt collection 36. Most frequent issues: Struggling to pay mortgage 204; Trouble during payment process 147; Loan modification, collection, foreclosure 144; Loan servicing, payments, escrow account 81; Incorrect information on your report 62. Company responses: Closed with explanation 809; In progress 24; Closed 10; Closed with non-monetary relief 6; Closed with monetary relief 2. The database marks 846 responses timely and 5 not timely. Most complaints came from Texas (109), North Carolina (106), South Carolina (80), Alabama (56), Tennessee (53), Georgia (47) and Virginia (40). In the last 12 months: Mortgage 96, credit reporting 21, debt collection 10; top issues Struggling to pay mortgage (41) and Trouble during payment process (25); responses Closed with explanation 101, In progress 24, non-monetary relief 2, monetary relief 1.
• BBB (profile for Vanderbilt Mortgage & Finance, Inc., Maryville, TN; BBB lists other profiles under Silverton Mortgage and Vanderbilt branch names, which are not combined here): BBB Accredited, rating A+; 67 complaints in the last 3 years, 18 closed in the last 12 months; 2.32 out of 5 from an average of 53 customer reviews.
• Trustpilot (vmf.com): score 2.5 from 39 reviews, unclaimed profile; Trustpilot shows 7 reviews in the last 12 months, with 66 percent of reviews at 5 stars and 31 percent at 1 star as displayed.
• ComplaintsBoard: shows its own "overall reputation rating" of 3.1 based on 1 review and 51 complaints (page updated July 29, 2026; business not claimed).

Lawsuits: the CFPB case, borrower suits, and earlier decisions

Everything below is an allegation or a court record; the CFPB case is described in the regulator section above.

Stockton v. Vanderbilt Mortgage and Finance, Inc. (E.D. Tenn., No. 3:25-cv-00176). The docket shows a complaint filed April 24, 2025 by Christopher Stockton and Tracy Taylor, Vanderbilt served on May 5, 2025, and a July 24, 2025 order extending Vanderbilt's time to respond to August 25, 2025. On August 18, 2025 the plaintiffs filed a "NOTICE of Voluntary Dismissal of Party Without Prejudice" (Filing 26), and CourtListener lists the case as terminated on August 19, 2025, with the last known filing on August 18, 2025. The docket entries checked do not state a reason and show no ruling on the merits. National Mortgage News reported on April 29, 2025 that the complaint alleged violations of the Truth in Lending Act and Regulation Z's minimum underwriting standards, sought unspecified damages above $5 million for more than 100 putative class members, and that Vanderbilt said it "intends to vigorously defend itself." The complaint itself was not opened for this page.

Brogan v. Vanderbilt Mortgage & Finance, Inc. and Robert R. Elbon (S.D. W. Va., No. 2:25-cv-00386, Judge Irene C. Berger). Court orders and the Justia docket show that the borrowers sued in the Circuit Court of Nicholas County, West Virginia on May 9, 2025 and that the defendants removed the case to federal court on June 18, 2025. Fieldchoice, LLC, also named at first, was dismissed with prejudice by stipulation on July 7, 2025 (Filing 12). The court's September 19, 2025 order summarizes the plaintiffs' allegations, which include that a Clayton Homes sales manager sent what was described as a paperless mortgage application that was a Vanderbilt credit application, that the closing documents and loan terms differed from earlier figures they were given (the amount financed by about $30,000), that some documents were signed electronically without their permission, and that Vanderbilt later denied loan-modification requests. In that order the court denied Vanderbilt's motion to stay the claims pending an arbitration that CMH Homes had demanded against the plaintiffs, finding that the Binding Dispute Resolution Agreement was between the plaintiffs and CMH Homes and that "there is not an arbitration agreement or an arbitrable issue between the Brogans and Vanderbilt"; it did not decide the plaintiffs' argument that federal law bars arbitration of such claims. The original complaint included a count under the Truth in Lending Act's minimum underwriting standards; on December 1, 2025 the court granted the plaintiffs' motion to amend (Filing 56). The amended complaint, filed December 15, 2025, lists claims against Vanderbilt for unconscionable inducement, fraud as a defense to contract, forgery and an unenforceable loan, and fraud, and claims of fraud and negligence against the closing agent. On March 26, 2026 the court granted the closing agent's motion to dismiss the amended complaint and dismissed him from the case; Vanderbilt remained a defendant. The July 16, 2025 scheduling order set trial for November 2, 2026. The Justia docket entries we read run to December 11, 2025 and we did not review later filings, so the current schedule and status are not confirmed here. The orders read do not state Vanderbilt's position on the merits.

Flinn v. Vanderbilt Mortgage & Financial, Inc. (S.D. W. Va., No. 2:23-cv-00692). The CourtListener docket shows a complaint filed October 18, 2023, an amended complaint on December 5, 2023, answers to the amended complaint on January 15, 2024, a stay entry on February 1, 2024, and a "Stipulation Of Dismissal" on March 11, 2024, which CourtListener gives as the termination date. The docket entry titles do not state the claims or whether the dismissal was with or without prejudice, and we did not open the filings.

Vanderbilt Mortgage and Finance, Inc. v. Flores (U.S. Court of Appeals for the Fifth Circuit, 2012). Vanderbilt sued in 2009 to foreclose on two borrowers' mobile home; the borrowers counterclaimed that Vanderbilt kept collecting after releasing liens, and two landowners intervened alleging false liens under Texas law filed through a seller's "land-in-lieu" program. The opinion says a jury found against Vanderbilt and two Clayton companies (CMH Homes and Clayton Homes, Inc.) and awarded damages to the borrowers and the landowners; the district court then reduced the borrowers' exemplary damages under Texas's statutory cap. The Fifth Circuit affirmed the judgment for the landowners (statutory damages of $10,000 per violation per defendant, $120,000 in total), and reversed and remanded the judgment on Vanderbilt's foreclosure claim and the borrowers' counterclaims "for further proceedings as needed." On those claims the court held that the releases "did not release Flores and King from their debt obligations" and that "Flores and King's counterclaims fail as a matter of law." The opinion text checked does not state how the remanded proceedings on the foreclosure claim were finally resolved.

Vanderbilt Mortgage and Finance, Inc. v. Cole (Supreme Court of Appeals of West Virginia, Nos. 11-1288 and 11-1604, decided March 8, 2013). Vanderbilt foreclosed on a borrower whose loan it had serviced since 2005, bought the home at the trustee's sale and sued for unlawful detainer, and the borrower counterclaimed under the West Virginia Consumer Credit and Protection Act. The circuit court ruled for Vanderbilt on the unlawful-detainer claim. On the counterclaims the jury found for the borrower on four debt-collection claims (including ten violations for repeated unsolicited calls to third parties after requests to stop) with $0 in actual damages; the circuit court then awarded civil penalties of $32,125.24 and attorney fees of $30,000. The Supreme Court of Appeals affirmed both awards.

Vanderbilt Mortgage & Finance, Inc. v. Posey (Texas Court of Appeals, Sixth District, 2004). The borrowers alleged under the Tennessee Consumer Protection Act that Vanderbilt misrepresented the interest due on a mobile-home mortgage and when insurance escrow payments could be collected, and sued for a class of members from forty-four states. The trial court had certified the class under Texas Rule 42(b)(4) and refused certification under Rule 42(b)(2). The appeals court reversed the certification under Rule 42(b)(4) because the plaintiffs had not shown common issues or a sufficient choice-of-law analysis, affirmed the refusal under Rule 42(b)(2), and remanded for further proceedings.

A recent foreclosure-related order. In a separate case in the U.S. District Court for the Western District of Texas (El Paso), No. 3:26-cv-01233, a July 6, 2026 order denied a borrower's motion for a temporary restraining order and preliminary injunction against a scheduled nonjudicial foreclosure sale of his residence. The court said the motions were premature because proof of service was filed July 6, that they did not describe efforts to give notice, and that "The allegations before the Court are insufficient to conclude that Plaintiff has a substantial likelihood of success on the merits." The order addresses only that request; later events were not checked.

Other dockets. A CourtListener RECAP search run September 30, 2026 for case names containing "Vanderbilt Mortgage" (excluding four Tennessee bankruptcy courts) returned 466 docket results. Those we looked at on the first results page were individual matters, including suits filed by Vanderbilt in federal court for foreclosure; this page does not catalog them.

Is Vanderbilt Mortgage and Finance Legitimate?

Vanderbilt Mortgage and Finance, Inc. is a Tennessee corporation headquartered at 500 Alcoa Trail, Maryville, with NMLS ID 1561 listed on its website footer and in the 2011 Arkansas consent order, which identifies it as licensed under the Arkansas Fair Mortgage Lending Act as a mortgage broker, banker and servicer. The BBB profile for its Maryville headquarters shows BBB Accredited status and an A+ rating as displayed on September 30, 2026 (see the complaint record for the BBB's complaint and review counts). The CFPB sued it in January 2025 over loan underwriting and dismissed the case with prejudice in February 2025; the allegations were never adjudicated and Vanderbilt denies them. A 2011 Arkansas order records an admitted licensing violation and a $27,000 civil penalty. This page assigns Vanderbilt no rating or verdict; the regulatory, court and complaint records above are reported so readers can weigh them themselves.

Court & Public Records

Company Relationships

• Owned by: Clayton Homes, Inc.
• Owned by: Berkshire Hathaway, Inc.
• Affiliated with: 21st Mortgage Corporation
• Affiliated with: CMH Homes, Inc.
• Affiliated with: HomeFirst Agency, Inc.

Frequently Asked Questions