Independent profile. Not owned, sponsored or endorsed by Vanderbilt Mortgage and Finance.

Vanderbilt Mortgage and Finance Reviews, Complaints & Contacts

Vanderbilt Mortgage and Finance, Inc. (VMF), based in Maryville, Tennessee, makes and services loans on manufactured and mobile homes. Court filings describe it as a subsidiary of Clayton Homes, which is in turn owned by Berkshire Hathaway. The CFPB sued Vanderbilt in January 2025, alleging it made loans without a proper check of borrowers' ability to repay, and dropped the case with prejudice in February 2025 before any court ruling; Vanderbilt called the lawsuit unfounded. In 2011 Arkansas fined it $27,000 for using unlicensed loan officers. 419 published complaint reports are linked to this profile.

REVIEWS & COMPLAINTS419on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEvmf.com
HEADQUARTERSMaryville, TN
PROFILE CHECKED2026-11-02
Submit a Complaint Read reviews & complaints ↓ Official website ↗

Contacts, Payment & Login

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Account & login

Fax & written correspondence

  • VerifiedFax, including payoff-quote requests1-865-380-3418

Reference numbers (not support lines)

VERIFIED

Locations

  • Headquarters500 Alcoa Trail Maryville TN 37804
  • Mailing addressPO Box 9800 Maryville TN 37802
  • Branch office3610 Buttonwood Dr, Suite 218 Columbia MO 65201
Show 2 more locations
  • Branch office1734 E. Boston St., Suite 103 Gilbert AZ 85295
  • Branch office7900 Triad Center Drive, Suite 400 Greensboro NC 27409
EDITORIAL

Is Vanderbilt Mortgage and Finance Legitimate?

BBB, CFPB, ComplaintsBoard

Legal name
Vanderbilt Mortgage and Finance, Inc.
Business type
Manufactured-home lender and loan servicer (NMLS #1561) based in Maryville, Tennessee; a Clayton Homes company
Website
vmf.comSource: Company website, checked 2026-09-30
Headquarters
Maryville, TNSource: vmf.com Contact Us and BBB business profile, checked 2026-11-01
Owned by
Clayton Homes, Inc.Source: CFPB complaint in CFPB v. Vanderbilt, paragraph 9, checked 2026-09-30
Owned by
Berkshire Hathaway, Inc.Source: Vanderbilt certificate of corporate interest, Stockton v. Vanderbilt docket, checked 2026-09-30

Vanderbilt Mortgage and Finance, Inc. is a licensed lender and loan servicer: a Tennessee corporation headquartered at 500 Alcoa Trail, Maryville, registered in the Nationwide Multistate Licensing System as NMLS ID 1561, and owned within the Clayton Homes group of Berkshire Hathaway. Borrowers can confirm its state licenses on NMLS Consumer Access (nmlsconsumeraccess.org). The BBB lists it as Accredited with an A+ rating. Being licensed does not mean every loan was handled well: the 2025 CFPB lawsuit, which the agency dropped without a court ruling, and the 2011 Arkansas consent order are described in the regulator section, and borrowers' complaints, mostly about payments, hardship and foreclosure, in the complaint record.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints filed in the last 3 years and total customer reviews
53 reviews · 70 complaints · BBB business grade A+ · average customer rating 2.32 / 5
CFPBComplaints received since January 2012
856 complaints
ComplaintsBoardComplaintsBoard rating based on all reviews and complaints
1 review · 51 reports · average customer rating 3.1 / 5
TrustpilotTrustScore from all reviews, unclaimed profile
40 reviews · TrustScore 2.3 / 5
EDITORIAL

Complaint Themes

Collection calls and harassmentForeclosure or repossessionLoan bought from an earlier lenderCondition of the home (mold, leaks, warranty)Insurance added to the loanExtra payments and late fees

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 419 historical complaints about Vanderbilt Mortgage and Finance, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

Complaint record: USAComplaints, CFPB, BBB, Trustpilot and ComplaintsBoard, reported separately

Each source is reported on its own and the figures are not added together. Complaints and reviews are consumers' allegations and opinions, not findings against the company.

  • USAComplaints: 419 published complaint reports are linked to this profile. They are anonymous reports, many of which also name Oakwood Homes or Clayton Homes, and Vanderbilt's replies are not recorded. Common topics are collection calls, foreclosure or repossession, loans that Vanderbilt took over from an earlier lender, insurance added to the loan, disputes over extra payments and late fees, and problems with the home itself such as leaks, mold or warranty repairs.
  • CFPB Consumer Complaint Database: 856 complaints received since January 2012, 128 of them since November 2025. By product: mortgage 713, credit reporting 99, debt collection 37. The most common issues are struggling to pay the mortgage (206), trouble during the payment process (148), loan modification, collection or foreclosure (144, an older CFPB category), loan servicing, payments or escrow (81) and incorrect information on a credit report (63). Vanderbilt closed 825 complaints with an explanation, 6 with non-monetary relief and 2 with monetary relief; 13 were still in progress. The CFPB marks 851 responses as timely and 5 as late. Texas (110), North Carolina (106) and South Carolina (81) account for the most complaints.
  • BBB: Vanderbilt is BBB Accredited (since May 1, 1974) with an A+ rating. The BBB shows 70 complaints filed in the last 3 years and an average customer review score of 2.32 out of 5 from 53 reviews. The A+ grade reflects the BBB's assessment of the business, not the customer reviews. Complaints are handled by the BBB serving Knoxville and East Tennessee.
  • Trustpilot (vmf.com): TrustScore 2.3 from 40 reviews, 7 of them in the last 12 months; 65 percent are 5-star and 33 percent 1-star. The profile is unclaimed, and Trustpilot notes that the company has not invited its customers to review, so the reviews may not be representative.
  • ComplaintsBoard: a 3.1 overall rating that ComplaintsBoard calculates from 1 review and 51 complaints; the business has not claimed the page.

Had an experience with Vanderbilt Mortgage and Finance? Tell other people what happened.

Submit a Complaint
EDITORIAL

Behind on a Vanderbilt home loan, or disputing a payment? Practical steps

Vanderbilt Mortgage and Finance, Inc. (VMF) finances and services loans on manufactured and mobile homes. The home itself is usually sold by a Clayton retailer or another dealer, and some borrowers' loans were taken over by Vanderbilt from an earlier lender. Whatever the origin, these are the channels Vanderbilt publishes for questions about a loan it services.

Vanderbilt's contact channels (from its Contact Us page):

  • Phone, existing customers: 1-800-970-7250, Monday to Thursday 8:30am to 8:00pm ET and Friday 8:30am to 5:30pm ET. The page asks callers to have their loan number available, and says messages left after normal business hours "will be returned within 24-48 hours on a normal business day, Monday-Friday."
  • Home UpGrade (HUG) and TVA EnergyRight loans: questions about an existing loan of this kind go to the same number, 1-800-970-7250. New customers applying for a home loan call 1-866-701-0467.
  • Email: [email protected], which Vanderbilt invites borrowers to use to report an error or raise a concern about the servicing of their loan. Include your loan number.
  • Regular mail: Attn: Customer Service, Vanderbilt Mortgage and Finance, Inc., PO Box 9800, Maryville, TN 37802. Overnight mail: same attention line, 500 Alcoa Trail, Maryville, TN 37804. Send letters separately from your payment and include your loan number. Do not mail letters to the Arizona, Missouri or North Carolina offices; Vanderbilt asks that no correspondence go there.
  • Payoff quotes and payoff payments by mail: 1010 West Mockingbird Lane, Dallas, TX 75247. Address a quote request to Vanderbilt Mortgage and Finance, Inc. and a payoff payment to Remitco, both at that address, by regular or overnight mail.

If you cannot make a payment. Vanderbilt's Foreclosure Prevention page is headed "Options Exist to Help Avoid Foreclosure." It asks borrowers worried about scheduled payments to call 1-800-970-7250 so that an account representative can review the options, and says the available options vary with each borrower's circumstances.

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The alternatives it lists include repayment plans; extensions of 1-3 months; debt management programs with independent, non-profit agencies; modifications; creating or increasing a balloon payment due at the maturity of the loan; and selling the home. For that conversation it suggests having tax returns, recent pay stubs, bank statements, monthly bills and, if relevant, medical and other unanticipated bills. The page also refers borrowers to HUD-certified housing counseling (HUD's number given there: 1-800-569-4287; website HUD.gov), which it describes as free or low-cost.

How payments are applied. The company's FAQ says: "When a payment is received, it will be applied first to any interest that has accrued on the unpaid Principal Balance, then to Escrow and/or Advances, Service Fees (if applicable) and then to the actual Principal Balance."

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It describes the loans' interest as simple interest ("interest is charged only on the principal amount that remains owing on a loan") and says the loan documents show the required payment amount and due date. Some borrowers' complaints allege that extra-payment coupons were applied as regular payments. If you pay extra, state in writing that the extra amount should go to principal and check the next statement.

Payoff and lien release. Per the same FAQ, a payoff quote can be obtained by logging in to an online account or creating one, by calling 1-800-970-7250, by fax to 1-865-380-3418, or by email or mail to the Dallas address on this page.

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A separate FAQ on a one-time payoff payment says a payoff can be paid by logging in to the online account, by calling the same number, or by mail to the Remitco address, and that a printable blank coupon is provided. On prepayment it says: "Generally, there is not [a penalty] for loans that were originated by Vanderbilt. Check your loan documents to see if a prepayment penalty is referenced." It adds that "Where legally allowed and by state specific requirements, Vanderbilt charges a fee paid to the state recording offices to remove Vanderbilt's lien from the account," which it calls "the only fee involved in paying off your loan." Vanderbilt's Documents & Forms page offers downloadable forms including an Auto Draft Letter, a Request Lien Release letter, a Request Name Change form and a Letter of Authorization.

Disputing an error in writing. The CFPB's page on mortgage error and information requests says to write to the servicer at the address it provides for such requests, to include your name, home address and mortgage account number, and not to write on the payment coupon. It says a servicer must acknowledge the letter within five business days and generally must answer within 30 business days.

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Use Vanderbilt's mail addresses on this page, keep a copy, and send it by a method that gives you proof of delivery.

Where to complain if Vanderbilt does not fix it. Escalate in this order: (1) a complaint to the CFPB at consumerfinance.gov/complaint/, which forwards it to Vanderbilt for a response; (2) your state's financial regulator, which licenses the lender in your state.

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In Texas that is the Department of Savings and Mortgage Lending (1-877-276-5550, sml.texas.gov); in North Carolina, the Office of the Commissioner of Banks, which regulates mortgage companies (919-733-3016, nccob.nc.gov); in Tennessee, the Department of Financial Institutions, which asks for a formal written complaint and forwards complaints about institutions it does not regulate to the right agency. Other states' regulators are listed on NMLS Consumer Access under Vanderbilt's licenses; (3) your state attorney general's consumer protection office; (4) the BBB serving Knoxville and East Tennessee, which handles complaints about Vanderbilt. If you face a foreclosure or repossession date, contact a HUD-approved housing counselor or a legal aid office right away.

Automatic drafts and lost payments. Vanderbilt's FAQ "How can I stop automatic payments?" says: "To stop automatic draft payments, please login or create an online account to access your Vanderbilt loan information or call our Customer Service Department at 1-800-970-7250."

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Its biweekly-loan page says of automatic biweekly payments: "To be removed from your automatic biweekly draft, please call our Customer Service Department at 1-800-970-7250." These FAQs address the payment draft, not the loan itself. For a payment you believe was lost or not properly applied, the FAQ "What happens if my payment gets lost?" says: "By Check: Contact a Vanderbilt representative at 1-800-970-7250 to discuss the situation and obtain a fax number to submit a copy of your cancelled check." It gives separate tracing steps for USPS money orders, Western Union and MoneyGram, and adds that if your payment method is not listed you should "check the front or back of your payment receipt for a phone number to call."

State notices on Vanderbilt's licensing pages. Vanderbilt's State Licensing and Disclosures page lists NMLS #1561 for "Vanderbilt Mortgage and Finance, Inc., and its dba Silverton Mortgage" and links to NMLS Consumer Access (nmlsconsumeraccess.org), the NMLS look-up service.

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For Texas it reproduces a notice that complaints against a mortgage banker or residential mortgage loan originator licensed in Texas go to the Texas Department of Savings and Mortgage Lending (SML), 2601 N. Lamar Blvd., Suite 201, Austin, Texas 78705, tel. 1-877-276-5550, with forms on SML.TEXAS.GOV. In a California notice it names the California Department of Financial Protection and Innovation, 1-866-275-2677, for questions about rights or complaints. For New York, Vanderbilt says it is registered with the New York Department of Financial Services as a mortgage loan servicer and that borrowers may file complaints with the Department's Consumer Assistance Unit at 1-800-342-3736 or at dfs.ny.gov; its State Licensing page adds that new loan applications for New York properties cannot be taken through its website.

If you are behind on payments in South Carolina. What follows applies only to South Carolina consumer loans, such as a home financed as personal property; a home titled with land and financed by a mortgage follows foreclosure rules instead, and other states have different cure periods.

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Go by the default notice you received and your loan contract. Vanderbilt's Documents & Forms section includes a South Carolina pamphlet headed "Consumer Loans: Your Rights and Responsibilities" that carries Vanderbilt's name, its Maryville address and 1-800-970-7250. It says: "If you don't make timely payments, the lender must send you a 'Notice of Right to Cure' before repossessing the property. After the lender sends the notice you have twenty (20) days to make the missed payment(s)." It adds that the lender can repossess and sell the property, and "You could be responsible for paying any amount not repaid by selling the collateral." It also says the lender need not send a right-to-cure notice if the borrower is in default for a reason other than a missed payment or voluntarily surrenders the collateral, and it describes itself as a summary of the law only. It tells borrowers to complain first to the lender's home office and then to the South Carolina Department of Consumer Affairs, (800) 922-1594.

Insurance and escrow questions. Vanderbilt's FAQ on lender-placed insurance says: "Lender Placed Insurance Coverage is a policy obtained by the lender when a cancellation notice has been received on your present policy," that it "protects the home only, with no personal contents or liability coverage, and is generally more expensive than your normal homeowners insurance policy." Its FAQ on tax escrow increases says Vanderbilt performs "an annual review" of the escrow account to determine whether the tax escrow payment is sufficient, that adjustments and any refund are determined at that time, and that Vanderbilt pays the amount shown on the tax bill.

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It refers questions about a property tax bill itself to the local taxing authority. If insurance was placed on your loan, send Vanderbilt proof of your own current homeowners policy and ask in writing for the lender-placed coverage and its charges to be removed for any period your own policy covered.

If your loan was sold or your servicer changed. The CFPB explains that a loan sale and a servicing transfer are different things: "Just because your loan is sold does not mean that your servicer will change." If the loan is sold, the new owner must generally notify the borrower within 30 days of the transfer, and a sale cannot change the terms of the loan agreement. If servicing rights transfer, the old and new servicers generally must each send a notice; the old servicer should send it at least 15 days before the transfer and the new servicer within 15 days after. For 60 days from the transfer date, the new servicer cannot charge a late fee or treat a payment as late if it was sent to the previous servicer on time or within the grace period.

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The CFPB suggests sending an information request or notice of error to both servicers if a transfer causes payment or loss-mitigation problems.

Repossession and foreclosure rules depend on your state and your loan. A manufactured home financed as personal property is usually repossessed under a retail installment contract, while a home titled with land is usually foreclosed under a mortgage or deed of trust, and the notice, cure and deficiency rules differ. Read your loan contract and every default notice, note any deadline, and ask a HUD-approved housing counselor or a legal aid office in your state what applies to you.

EDITORIAL

CFPB lawsuit (dismissed 2025) and Arkansas consent order (2011)

CFPB v. Vanderbilt Mortgage and Finance, Inc. (U.S. District Court, E.D. Tenn., 3:25-cv-00004). The CFPB sued Vanderbilt on January 6, 2025, alleging violations of the Truth in Lending Act and its Regulation Z. On February 27, 2025 the CFPB filed a notice voluntarily dismissing the case with prejudice under Federal Rule of Civil Procedure 41(a)(1)(A)(i), and the case was closed on February 28, 2025. The CFPB lists the action as terminated. The one-page notice gives no reason and no settlement terms, and no court ruled on the allegations, so the dismissal decided nothing about whether the claims were true. A dismissal with prejudice generally bars the agency from bringing the same claims again. The CFPB dropped several other pending lawsuits the same day, including cases against Capital One and Rocket Homes, after a change in the agency's leadership.

What the complaint alleged (allegations only, never adjudicated): that Vanderbilt originated manufactured-home purchase loans without a reasonable, good-faith determination of the borrower's ability to repay; that a residual-income model it developed in 2014 relied on its own "Living-Expense Estimate," which the complaint said was about half the average self-reported living expenses of Vanderbilt's own similarly situated applicants; and that Vanderbilt disregarded debts in collection on some applicants' credit reports. It gave three examples of loans with net residual income of $65.67, $57.78 and minus $0.50. The complaint asked the court for an injunction, damages, restitution or disgorgement, and civil money penalties.

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Vanderbilt's position. A January 6, 2025 statement published on the Clayton Homes website calls the lawsuit "unfounded and untrue" and politically motivated regulatory overreach. The statement says its underwriting considers both monthly debt-to-income ratio and residual income "while the law only requires the use of one or the other," and that the CFPB "examined tens of thousands of Vanderbilt Mortgage loans and identified less than 0.8 percent, over a six-year period, that allegedly should not have been made." A March 5, 2025 statement on the same page says: "We appreciate the CFPB's decision to dismiss the lawsuit."

Arkansas Securities Department consent order (2011). Order C-11-0285-11-OR02, posted by the Department in October 2011, resolved a routine licensing examination. It finds that between August 2009 and June 2010 Vanderbilt employed 24 individuals as loan officers who solicited and accepted 90 mortgage loan applications from Arkansas residents without being licensed under the Arkansas Fair Mortgage Lending Act. The order states that Vanderbilt "admits the findings of fact made herein," consents to its entry, and pays a civil penalty of $27,000.00 within ten days. It also records that Vanderbilt fully cooperated with the examination and assured the staff that it had put new internal controls and supervision in place before the examination began, and it describes Vanderbilt as licensed under the Act as a mortgage broker, banker and servicer, NMLS number 1561.

Who regulates Vanderbilt. As a mortgage lender and servicer, Vanderbilt is subject to the CFPB's federal mortgage rules and to the licensing agency in each state where it lends or services loans. To raise a problem with a regulator, submit a complaint through the CFPB portal and to your own state's financial regulator.

EDITORIAL

Lawsuits: the CFPB case, borrower suits, and earlier decisions

Court records

Claims in lawsuits are allegations unless a court rules on them. The CFPB's own lawsuit is covered in the regulator section.

Stockton v. Vanderbilt Mortgage and Finance, Inc. (E.D. Tenn., 3:25-cv-00176). Two borrowers filed a proposed class action on April 24, 2025. National Mortgage News reported that the complaint alleged violations of the Truth in Lending Act and Regulation Z's minimum underwriting standards and sought damages above $5 million for more than 100 proposed class members, and that Vanderbilt said it would vigorously defend itself. On August 18, 2025 the plaintiffs filed a notice of voluntary dismissal without prejudice, and the case closed on August 19, 2025, before Vanderbilt's deadline to respond. The notice gives no reason, and there was no ruling on the merits. A dismissal without prejudice means the claims could be filed again.

Brogan v. Vanderbilt Mortgage & Finance, Inc. (S.D. W. Va., 2:25-cv-00386). Outcome for the borrowers: on June 11, 2026, on a joint motion by Vanderbilt and the borrowers filed after a mediation, the court dismissed the borrowers' claims against Vanderbilt with prejudice. The order gives no reason and no settlement terms, and no court ruled on the borrowers' allegations. The borrowers had sued in state court in Nicholas County, West Virginia on May 9, 2025, and the case was removed to federal court in June 2025. As the court summarized them, they alleged that what a Clayton Homes sales manager presented as a paperless mortgage application was in fact a Vanderbilt credit application, that the loan terms at closing differed from the figures they had been given (the amount financed by about $30,000), that some documents were signed electronically without their permission, and that Vanderbilt later denied their loan-modification requests. Their amended complaint asked the court to treat the loan as unenforceable on grounds including fraud and forgery. On September 19, 2025 the court refused Vanderbilt's request to pause the claims while CMH Homes pursued arbitration against the borrowers, finding that the arbitration agreement was between the borrowers and CMH Homes and that there was no arbitration agreement between the borrowers and Vanderbilt. A closing agent the borrowers had also sued was dismissed from the case in March 2026. The case remains open only on Vanderbilt's own third-party claims against FieldChoice, LLC, a dispute between the two companies; on October 5, 2026 the court denied Vanderbilt's motion for partial summary judgment on those claims.

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Flinn v. Vanderbilt Mortgage & Financial, Inc. (S.D. W. Va., 2:23-cv-00692). A complaint was filed on October 18, 2023 and amended on December 5, 2023, and the defendants answered on January 15, 2024. The parties filed a stipulation of dismissal on March 11, 2024, and the case ended that day. The docket entry titles do not describe the claims or say whether the dismissal was with or without prejudice.

Vanderbilt Mortgage and Finance, Inc. v. Flores (U.S. Court of Appeals for the Fifth Circuit, 2012). Vanderbilt sued in 2009 to foreclose on two borrowers' mobile home; the borrowers counterclaimed that Vanderbilt kept collecting after releasing liens, and two landowners intervened alleging false liens under Texas law filed through a seller's "land-in-lieu" program. The opinion says a jury found against Vanderbilt and two Clayton companies (CMH Homes and Clayton Homes, Inc.) and awarded damages to the borrowers and the landowners; the district court then reduced the borrowers' exemplary damages under Texas's statutory cap. The Fifth Circuit affirmed the judgment for the landowners (statutory damages of $10,000 per violation per defendant, $120,000 in total), and reversed and remanded the judgment on Vanderbilt's foreclosure claim and the borrowers' counterclaims "for further proceedings as needed." On those claims the court held that the lien releases did not cancel the borrowers' debt and that their counterclaims failed as a matter of law.

Vanderbilt Mortgage and Finance, Inc. v. Cole (Supreme Court of Appeals of West Virginia, Nos. 11-1288 and 11-1604, decided March 8, 2013). Vanderbilt foreclosed on a borrower whose loan it had serviced since 2005, bought the home at the trustee's sale and sued for unlawful detainer, and the borrower counterclaimed under the West Virginia Consumer Credit and Protection Act. The circuit court ruled for Vanderbilt on the unlawful-detainer claim. On the counterclaims the jury found for the borrower on four debt-collection claims (including ten violations for repeated unsolicited calls to third parties after requests to stop) with $0 in actual damages; the circuit court then awarded civil penalties of $32,125.24 and attorney fees of $30,000. The Supreme Court of Appeals affirmed both awards.

Vanderbilt Mortgage & Finance, Inc. v. Posey (Texas Court of Appeals, Sixth District, 2004). The borrowers alleged under the Tennessee Consumer Protection Act that Vanderbilt misrepresented the interest due on a mobile-home mortgage and when insurance escrow payments could be collected, and sued for a class of members from forty-four states. The trial court had certified the class under Texas Rule 42(b)(4) and refused certification under Rule 42(b)(2). The appeals court reversed the certification under Rule 42(b)(4) because the plaintiffs had not shown common issues or a sufficient choice-of-law analysis, affirmed the refusal under Rule 42(b)(2), and remanded for further proceedings.

Brady v. Vanderbilt Mortgage & Finance (W.D. Tex., El Paso, 3:26-cv-01233). A borrower filed a contract suit in 2026 and asked the court to stop a scheduled nonjudicial foreclosure sale of his home. On July 6, 2026 the court denied his motion for a temporary restraining order and preliminary injunction: it found the request premature because proof of service had been filed only one day before the scheduled sale, noted that it did not describe any effort to notify Vanderbilt, and said the allegations were not enough to show a substantial likelihood of success. That order decided only the emergency request, not the case.

Foreclosure suits by Vanderbilt. Vanderbilt is also the plaintiff in individual foreclosure and collection cases in state and federal courts; the Flores and Cole cases on this page began that way.

PUBLIC RECORD

Court & Public Records

Consumer Financial Protection Bureau v. Vanderbilt Mortgage and Finance, Inc.

Dismissed

U.S. District Court, E.D. Tenn.Docket 3:25-cv-00004Source ↗

Dismissed

Vanderbilt called the lawsuit unfounded and untrue.

Case details: Consumer Financial Protection Bureau v. Vanderbilt Mortgage and Finance, Inc.Show less

The CFPB alleged that Vanderbilt violated the Truth in Lending Act and Regulation Z by making manufactured-home loans without a reasonable, good-faith determination of the borrower's ability to repay. On February 27, 2025 the CFPB filed a notice voluntarily dismissing the action with prejudice, and the case was closed on February 28, 2025. The notice gives no reason and no settlement terms, and no court ruled on the allegations.

Stockton v. Vanderbilt Mortgage and Finance, Inc.

Dismissed

U.S. District Court, E.D. Tenn.Docket 3:25-cv-00176Source ↗

Dismissed

The notice gives no reason, and there was no ruling on the merits.

Case details: Stockton v. Vanderbilt Mortgage and Finance, Inc.Show less

Two borrowers sued on April 24, 2025 as proposed class representatives. National Mortgage News reported that the complaint alleged Truth in Lending Act and Regulation Z underwriting violations and sought damages above $5 million for more than 100 proposed class members; Vanderbilt said it intended to defend itself. On August 18, 2025 the plaintiffs filed a notice of voluntary dismissal without prejudice, and the case was closed on August 19, 2025.

Brogan v. Vanderbilt Mortgage & Finance, Inc.

Dismissed

U.S. District Court, S.D. W. Va.Docket 2:25-cv-00386Source ↗

Dismissed

The case remains open only on Vanderbilt's own third-party claims against FieldChoice, LLC; on October 5, 2026 the court denied Vanderbilt's motion for partial summary judgment on those claims.

Case details: Brogan v. Vanderbilt Mortgage & Finance, Inc.Show less

On June 11, 2026, on a joint motion by Vanderbilt and the borrowers, the court dismissed the borrowers' claims against Vanderbilt with prejudice. The order gives no reason and no settlement terms, and no court ruled on the borrowers' allegations. The borrowers had sued in state court in Nicholas County, West Virginia on May 9, 2025 over a manufactured-home sale and the Vanderbilt loan that financed it, alleging fraud and forgery in the loan documents; the case was removed to federal court in June 2025. On September 19, 2025 the court refused Vanderbilt's request to pause the claims while CMH Homes arbitrated with the borrowers, finding no arbitration agreement between the borrowers and Vanderbilt.

Flinn v. Vanderbilt Mortgage & Financial, Inc.

Dismissed

U.S. District Court, S.D. W. Va.Docket 2:23-cv-00692Source ↗

Dismissed

The docket entry titles do not describe the claims or say whether the dismissal was with or without prejudice.

Case details: Flinn v. Vanderbilt Mortgage & Financial, Inc.Show less

A complaint was filed on October 18, 2023 and amended on December 5, 2023. The parties filed a stipulation of dismissal on March 11, 2024, and the case ended that day.

Vanderbilt Mortgage and Finance, Inc. v. Cole

Appeal decided

Supreme Court of Appeals of West VirginiaDocket Nos. 11-1288 and 11-1604Source ↗

Appeal decided

The circuit court had ruled for Vanderbilt on its unlawful-detainer claim.

Case details: Vanderbilt Mortgage and Finance, Inc. v. ColeShow less

On the borrower's counterclaims under the West Virginia Consumer Credit and Protection Act, a jury found for the borrower on four debt-collection claims with $0 in actual damages; the circuit court awarded civil penalties of $32,125.24 and attorney fees of $30,000, and the Supreme Court of Appeals affirmed both awards.

EDITORIAL

Company background

Vanderbilt Mortgage and Finance, Inc. is a Tennessee corporation with its main office at 500 Alcoa Trail, Maryville, Tennessee. It lends on manufactured and mobile homes, including home-and-land packages, and services those loans after closing. Its NMLS company ID is 1561; the same ID appears in the 2011 Arkansas order described on this page. Its About page says it services more than 200,000 customer loans, and its State Licensing page lists its state lender, servicer and broker licenses, which borrowers can also confirm on NMLS Consumer Access.

The BBB gives a business start date of 1965 and an incorporation date of March 21, 1977, the same creation date shown in the company's Legal Entity Identifier record (LEI 5493000YNV8IX4VD3X12), which lists it as an active Tennessee for-profit corporation. Vanderbilt's home page describes the company as experts in manufactured-home loans for 50 years.

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Ownership. The CFPB's complaint states: "Defendant is a subsidiary of Clayton Homes, Inc., which is, in turn, a subsidiary of Berkshire Hathaway, Inc." In a May 2025 court filing in the Stockton borrower lawsuit (described on this page), Vanderbilt itself identified Berkshire Hathaway, Inc. as its corporate parent. A 2012 Fifth Circuit opinion describes Clayton Homes, Inc. as the holding company that owns both CMH Homes and Vanderbilt. Berkshire Hathaway's annual report for 2025 describes Clayton Homes as a housing company that builds and sells homes and also offers home financing.

Related companies. Clayton's financial-institution privacy notice is issued jointly by Vanderbilt (also doing business as Silverton Mortgage), the HomeFirst insurance agencies, CMH Homes, Inc., Clayton Properties Group, Inc. and two Wimbledon real-estate companies, and it names 21st Mortgage Corporation as another Clayton affiliate. 21st Mortgage is a separate lender with its own loans and complaints; this profile covers Vanderbilt only, not 21st Mortgage and not Clayton Homes as a home seller. The CFPB's 2025 complaint alleged that most loans Vanderbilt makes finance homes built and sold by Clayton-owned companies.

Silverton Mortgage. In February 2018 Vanderbilt announced an agreement to acquire Silverton Mortgage Specialists, Inc. of Atlanta, subject to licensing approvals, with Silverton keeping its name and staff. Vanderbilt's State Licensing page and Clayton's privacy notice now list Silverton Mortgage as a trade name (dba) of Vanderbilt Mortgage and Finance, Inc., under the same NMLS ID 1561.

Securities filings. Vanderbilt (SEC CIK 816512) files an annual Form ABS-15G as a securitizer. Its filing for 2025, made February 17, 2026, says it also securitizes Ginnie Mae-guaranteed securities and reports no loan repurchase activity.

VERIFIED

Company Relationships

  • Owned byClayton Homes, Inc.
  • Owned byBerkshire Hathaway, Inc.
  • Affiliated with21st Mortgage Corporation
  • Affiliated withCMH Homes, Inc.
  • Affiliated withHomeFirst Agency, Inc.
EDITORIAL

Frequently Asked Questions

What is Vanderbilt Mortgage and Finance, and how is it related to Clayton Homes?

Vanderbilt Mortgage and Finance, Inc. is a Tennessee corporation based in Maryville that finances and services manufactured and mobile home loans (NMLS #1561 per its website). The CFPB's 2025 complaint states that it is a subsidiary of Clayton Homes, Inc., which is in turn a subsidiary of Berkshire Hathaway, Inc., and Vanderbilt's own May 2025 court filing in a borrower lawsuit identified Berkshire Hathaway, Inc. as its corporate parent. 21st Mortgage Corporation is a separate Clayton-affiliated lender with its own loans.

How do I contact Vanderbilt about my loan?

Vanderbilt's Contact Us page lists 1-800-970-7250 for existing customers (Mon - Thu 8:30am - 8:00pm ET; Fri 8:30am - 5:30pm ET), [email protected] for servicing concerns, regular mail to PO Box 9800, Maryville, TN 37802 and overnight mail to 500 Alcoa Trail, Maryville, TN 37804. The page asks borrowers to include the loan number and to mail correspondence separately from payments. Separate company FAQs describe stopping an automatic draft (online account or 1-800-970-7250) and tracing a lost payment (for a check, call 1-800-970-7250 to obtain a fax number for a copy of the cancelled check).

What does Vanderbilt say it can offer if I cannot make my payment?

Vanderbilt's Foreclosure Prevention page says options vary by borrower and lists repayment plans, extensions of 1-3 months, debt management programs with independent non-profit agencies, modifications, creating or increasing a balloon payment due at maturity, and selling the home. It asks borrowers to call 1-800-970-7250 and to have documents such as tax returns, pay stubs, bank statements and monthly bills ready, and it points to HUD-certified counseling (HUD: 1-800-569-4287).

How does Vanderbilt say payments are applied, and can I pay extra?

Vanderbilt's FAQ says a payment is applied first to interest accrued on the unpaid principal, then to escrow and advances, then to service fees if any, and then to principal, and that its loans use simple interest, so interest is charged only on the principal still owed. Some borrowers allege that extra-payment coupons were applied as regular payments. Before paying extra, tell Vanderbilt in writing that the extra amount is for principal, and check that the next statement shows it that way.

How do I get a payoff quote or a lien release?

According to Vanderbilt's FAQ, a payoff quote is available by logging in to an online account, by calling 1-800-970-7250, by fax to 1-865-380-3418, or by email or mail; its payoff-quote FAQ gives 1010 West Mockingbird Lane, Dallas, TX 75247 as the mailing address for quote requests, and a separate FAQ on a one-time payoff payment gives the same address (addressed to Remitco) for mailed payoff payments. It says there is generally no prepayment penalty on loans it originated (check your loan documents) and that the only payoff fee is a state recording fee to remove its lien where allowed. Vanderbilt's Documents & Forms page offers a Request Lien Release form.

What happened to the CFPB's lawsuit against Vanderbilt?

The CFPB sued Vanderbilt on January 6, 2025 (E.D. Tenn., 3:25-cv-00004), alleging violations of the Truth in Lending Act and Regulation Z in how it assessed borrowers' ability to repay. On February 27, 2025 the CFPB filed a notice voluntarily dismissing the action with prejudice, and the case was closed on February 28, 2025. The notice gives no reason and no settlement terms, and no court ruled on the allegations. Vanderbilt called the lawsuit unfounded and untrue. Separately, a borrower class action that repeated the CFPB's claims (Stockton) was voluntarily dismissed without prejudice in August 2025, and in a West Virginia borrower suit (Brogan, 2:25-cv-00386) the court dismissed the borrowers' claims against Vanderbilt with prejudice on a joint motion on June 11, 2026.

How do I file a complaint about Vanderbilt?

Start with Vanderbilt: email [email protected] or write to Attn: Customer Service, PO Box 9800, Maryville, TN 37802, with your loan number. For a mortgage loan, a written notice of error or request for information must be acknowledged within five business days and generally answered within 30 business days. If that does not resolve it, submit a complaint to the CFPB at consumerfinance.gov/complaint/ and to your state's financial regulator, for example the Texas Department of Savings and Mortgage Lending (1-877-276-5550), the California Department of Financial Protection and Innovation (1-866-275-2677) or the Tennessee Department of Financial Institutions. Your state attorney general and the BBB serving Knoxville and East Tennessee also take complaints.

What does the CFPB say happens if my mortgage is sold or my servicer changes?

The CFPB says a loan sale does not by itself change the servicer and cannot change the terms of the loan agreement; a new owner must generally notify the borrower within 30 days of the transfer. When servicing rights transfer, the old and new servicers generally must each send a notice, and for 60 days from the transfer the new servicer cannot charge a late fee or treat a payment as late if it was sent to the previous servicer on time or within the grace period. The CFPB suggests sending a notice of error or information request to both servicers if a transfer causes problems.

Where can I see complaint and review counts for Vanderbilt?

The CFPB's public Consumer Complaint Database lists 856 complaints about Vanderbilt received since January 2012, most of them about mortgage payments, hardship and foreclosure. The BBB shows 70 complaints filed in the last 3 years and 53 customer reviews, Trustpilot shows a 2.3 TrustScore from 40 reviews on an unclaimed profile, and ComplaintsBoard lists 51 complaints. Each source counts differently, so the figures should not be added together.

Sources (52)

Vanderbilt Mortgage and Finance (own site)

Public records

Review sites

Other