I never received a statement with a balance and due date for this last cycle - I logged in to pay my account one day later than usual, not realizing my payment was over due as I usually have a statement that prompts me to pay. I was a day overdue and my balance due went from $86 to $200 dollars due immediately. This is the first time I have been late with this company. I scheduled the payment - with Christmas less than 2 weeks away - this was difficult financially to more than double my payment due. I also sent them a message regarding this inappropriate charge and increase in my monthly payment - I got a somewhat automated style message saying I can log in to my account to view my balance - and they understand it is frustrating - This is ridiculous! They do not send paper statements - therefore they must send electronic ones - they offered to automatic debit my payments - um NO - I live paycheck to paycheck like most Americans and I cannot afford to just have that money removed when they feel like it. I need statements in either paper or electronic form - again NOT my responsibility - but their's!!! So, I get a statement for next cycle today - convenient since I paid this cycle yesterday - and it says I owe them $200 dollars again for the following month - so I logged into my account to verify and sure enough they want another $200 - this is unacceptable that a credit card company thinks they can charge this kind of money monthly when my previous amount due was $86 and this is the first time I have been late - asinine and they should be fined for stealing from people that way! I am a student who works part time and I am about to have a second child - I cannot afford to pay more than twice my usual payment a month!
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