Initially I had a service repairman come to my home on 28 Jul to repair a loose belt on my treadmill. The repairman was making belt adjustments and then looked up at me and said, “A screw just broke.” Then he stated “You’re going to need a new motor”. The broken screw goes into the motor and attaches to the motor mount. I said, “Well, you’re going to have to fix that.” He stated “I can’t fix that. You’re going to need a new motor and it’s not cost effective to repair. You need a new motor.”
I then stated, “Well, it wasn’t broken until you began working on it.” He then said, “I didn’t break it.” I told him the screw didn’t just break by itself. It was all intact when you entered my home; no one was working on the equipment but you. So how do you say, you didn’t break it? ”
He then gathered his equipment and left me with a card to call the sears service office.
I called and they said another technician would have to come out and look at the treadmill. I received an appointment for 4 Aug. (Another 2nd day off work) After waiting from (8-12 am) no one showed or called. I called their office and got nothing but the runaround. Finally, they scheduled me another appointment date of 8 Aug (8-12 pm… A 3rd Day of missed work).
I called them at 10.00 am to ensure someone was indeed coming out. They assured me that someone would. NO ONE DID!!! I called back to voice my complaint and they said they would have a repairmen to my home at 3:00 pm. Well, 3:30 pm rolled around and nobody showed.
I called back and now... They tell me, “The appointment was cancelled because it was a hostile environment.” REALLY!!!
I was transferred to another number (supposedly a supervisor) after being placed on hold for 35 minutes… the phone went dead. I have called back several times and now I can’t get anyone to answer... You know... “All lines are currently busy, we appreciate your patience” or “All representatives are currently assisting others customers, please remain on the line for assistance.” It’s now 4:50 pm (central) (MORE THAN AN HOUR)... I am still waiting for someone to pick up, even as I type this.
I will continue this until Sears owns up to their repairmen’s failure to “fix” but instead further damage my equipment. And I will not wait for months… Perhaps litigation is the ONLY resolution.
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