These people are ridiculous. I will start by saying this, when I signed up with Lifetime Fitness I had every intention on staying with their gym, but sometimes people have emergencies and can not continue.
I had to leave an abusive/violent relationship in the middle of my membership. I called the Lifetime office and spoke with a gentleman, told him all about what had happened. He told me not to worry about it that he will cancel my membership. I had to go into hiding immediatly, did not have time to write a cancellation notice and run it up there. I left with all of my children. About 4 months later I started receiving phone calls from Jackie in their corporate office. Telling me that I owed them $300. I emailed their corporate office telling them of my situation. I received a phone call from the Austin office, a lady named Tara. She told me that I just had to provide court documents and a cancellation notice and she will waive my fees. I was able to go into the gym and provide all of my paperwork and she told me she would put me on a flex account, $10 a month, for only one month and waive the past due amount and then my membership will be canceled. I thanked her for her help and that I was so grateful. Two days later I received a phone call from Jackie, corporate, saying that I have to leave my credit card number in order for them to waive those fees. I told her that I had to close all of my accounts with my ex. She did not care, she wanted my credit card number. I told her no, i dont have one. I called Tara from the Austin office and Tara told me that there is nothing they can do, that she is going to re apply the past due amount unless I decide to stay with the gym. STAY AWAY FROM THIS PLACE!!! They are heartless and cruel!!!
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