April 1
By fax: (888) 465-9539
[Sent Concurrently by First Class Mail]
Healthy Online Services
Attn: Robert and Supervisor Samuel
7904 E. Chaparral Rd. #A110146
Scottsdale, AZ 85250
RE: My Client: Kaila Curtis / Account No. 180894
Our telephone call on March 31
Cease and Desist from Contacting my Client
Ladies and Gentlemen:
I write to follow up on my personal conversation with your staff yesterday.
Please recall I have been retained by Kaila Curtis in connection with your March 16 letter and calls.
Please be advised my clients adamantly dispute the alleged debt on several grounds, including but not limited to, the following:
1. One cannot start a 14 day trial period until one actually receives the trial product;
2. One cannot cancel an attempted charge [or a trial period] if your company does not accept or return calls;
3. Your company attempted to charge my client over $160.00 [USING THREE OR MORE DIFFERENT NAMES] in 32 days;
4. Your representative’s attempted explanation/justification of its conduct, both before my involvement, and during my personal telephone call, had no rational relationship to reality.
As I indicated on the phone, I forward to you the following:
A. Redacted copies of her bank account statements from August 7 - September 9
B. Copy of Kaila’s request to her credit union
C. SELCO’s letters in response to same
By this letter, I hereby demand that you cease communicating with my client in any way. If you wish to continue communicating on this account, you may contact my office AFTER you first provide to me the information and/or copies listed below as follows:
1. Any and all documentation you have that my client ACTUALLY RECEIVED PRODUCT OF ANY KIND from your company on or after August 7, including but not limited to, THE UNITED STATES POSTAL SERVICE RECEIPT OR DOCUMENTATION OF THE DATE OF DELIVERY YOUR REPRESENTATIVE CLAIMED HE HAD IN HIS POSSESSION;
2. Any and all documentation of all your attempts to charge against her account any amounts, including but not limited to, CLEANSEGOLD, UTHIHEALTH PRODUCT, ISA, SHEDPOUNDS, AND/OR OTHERS.
Accordingly, please ensure that all future communications in connection with this file go directly to, and through my office. Moreover, please ensure that you advise your predecessors and successors, in connection with this account, of my representation of Ms. Curtis. Should I find that your firm, or anyone else on behalf of your client, or its predecessors or successors, in connection with this account, contact my client directly for any reason in connection with this account [by letter, fax, phone, email, or otherwise, including computerized calls], I will recommend my client immediately commence an action for violation of the FDCPA and Oregon’s Unlawful Debt Collection Practices Act.
Please know that I will be posting this correspondence [sans my client’s personal documents] on the Complaints Board.
Please contact me if you have any questions.
Very truly yours,
Donald R. Slayton
Cc: Client
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