I signed up for the free trial of the AdvancedCleanse and AcaiBerry products. I received a "Thanks you and Welcome" email after my order. This email clearly stated to cancel call the customer service number or support@tryadvancedcleanse. I emailed my cancellation before the trial period ended. I was then sent a response AFTER THE TRIAL PERIOD saying email cancellations cannot be processed! I was billed the $169.95 membership fee along with $79.95 for a new supply. The customer service line was absolutely no help. The operator #20 (I think he said) kept saying he only processes cancellations. It was difficult to understand the operator because English fluency was severely lacking and the phone service kept fading in and out. I was directed to the refund email address which has become a worse experience. I explained the situation and my email response was a flat-out denial to refund my money and it also didn't address any of my concerns and issues. This is a huge scam and I am regretting this decision in the worst way! $250.00 just gone...
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