I ordered the advanced cleanse from the trial offer. On the following page it state you could cancel via email or phone. I tried the product and had a bad reaction. I opted for email since it's usually people who are difficult to understand on the phone. I received a response stating that a customer service rep would be contacting me shortly. The next email I received was congratulating me on my membership and stating I would be charged 169.95 for my membership fee. I emailed them again and was told a customer service rep would contact me. They replied that I did not cancel within the 14 days so my card would be charged. I emailed a response stating I did cancel within the allotted time and did not received a respone. I contacted the customer service number which was as I expected someone who was difficult to understand. He told me their service was being updated so it would take a moment to help me. It took 15 minutes before he returned to the line. He proceeded to tell me he was from billing and my money would not be refunded. When I asked to speak his supervisor he told me he was the supervisor of billing and I couldn't talk to the refund department. I explained that I had cancelled my membership within the appropriate amount of time. He told me I should have called when a customer service rep did not contact me. Then told me if I wanted to talk to the refund department it would have to be via email. They do not have a direct line and I could not talk to them via phone. Only through email which is what caused this whole mess in the first place. I don't have 169.95 to pay for a product I can't even use. I'm a working mother of two. Can anyone help me? Please?
Deann
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