I'm so furious and upset that I actually donot actually understand where you can start! My partner had bought my $2000 gemstone a couple of years back. (It Is some of those with 4 diamonds which are assembled to appear like one large middle rock.) I hadly ever used the band because of function and pregnancies, but attempted it on this past year to ultimately begin carrying it. Sadly it must be measured and so I got it back again to Kay. We'd puchased the prolonged support strategy therefore the price was looked after. I acquired my band back and observed a few months later this 1 of the four diamonds had a little processor. I might have completed it and so Iam not accusing Kay for that. It had been also silly of me to not go directly into be analyzed every six months, therefore I understood that I Would need to purchase the alternative stone. I required in into Kay plus they stated that they'd to send it down to corporate to possess it looked over. Well, near to 3 months later the supervisor named and stated that all diamonds are cracked! Who knows if which was actually the situation, simply because they never agreed to show-me the harm... Silly me again. I inquired exactly what the price is always to substitute them-and they stated that they'd no idea. Kay's e-mails "that kind" of band over-seas towards the merchant to become changed plus they would not understand the price till it had been delivered. That did not make me satisfied! Among the emploees there stated that he'd contain it completed "at price" also it ought to be around $400. Upon signing the documents to possess it delivered down I confirmed using the worker that my aged suposedly cracked diamonds could be delivered in my experience. He assured they might (it was not really a business in.) They cited me a few months until my band could be back, however it was back in 3 weeks... Excellent, right? Incorrect! They didn't return my aged diamonds! Just one from the four was noticeably cracked. My partner prepared on having earrings designed for me from them. These were emotional! Numerous telephone calls, work arounds and lies but nonetheless no solutions. Once they initially delivered it down they stated that each stone considered. 2c, HOWEVER NOW they're expressing. 13c. Customer support claims they keep aged diamonds once they substitute with fresh types. I'm not silly and merely a silly individual might accept that. Obviously they're likely to work them along, sell them-and earn more income! Today they don't understand how to pay me, simply because they state that these diamonds were cracked and useless. I wont actually get my mounted band since I am not spending $645 for diamonds that people settled $2000 for that very first time. They're managing me just like a crook looking to get anything free, however they would be the thieves!!! I actually donot actually understand where you can proceed or who to protest compared to that might help me. But I will alert others to not move there. They're just out to consider your cash. They do not worry about people or customer support!
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