I ordered Smooth Away 1/3/09 for my daughter using her $25 gift card she received for Christmas. The invoice came up as $14.99 (two pack) $6.99 S&H = $21.98 right? Wrong! The gift card went through no problem... Leaving a balance of $3.02 which she later used for something else.By 1/16/09 the order still has not arrived. I pulled it back up on line and now it shows $14.99 $13.98 S&H = $28.97 due??? So I FINALLY get through on the phone to them (35 min wait) to be told my card was declined. No doubt... It was only a $25 gift card. So, I ask for the rep's supervisor. Carolyn is too incompetent to understand this simple scenario. I tell her we no longer have the gift card. She could re-charge $25 towards the order and then let me pay the difference of $3.97 in another form of payment. She couldn't understand that and flat out refused. Said I would need to provide another credit card... RED FLAGS!!! She stated there was no one else I could speak with regarding this... Oh right... I just reported them to the Better Business Bureau and next I will go to the Food & Drug Admin... Please dont bother - other sites say that smooth away is more painful then shaving and the hair grows back faster... What a rip off! Buyer beware... We will go back to waxing!
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