Usacomplaints.com » Beauty & Appearance » Complaint / Review: Advanced Wellness Research/Pure Acai Berry Pro - Company is misleading customers into purchasing product. #404441

Complaint / Review
Advanced Wellness Research/Pure Acai Berry Pro
Company is misleading customers into purchasing product

I continued towards the Real Acai Berries Pro site and requested their 14-day trial. I attempted to obtain the conditions and terms, however it wasn't about the site. There is a container checked that mentioned that you simply comprehend the conditions and terms, but there is room to see them. After I received the verification mail for my purchase, it mentioned that I'd need to return them within 2 weeks of purchase or I'd be billed. The things they do not let you know is the fact that the 14-day test contains running time, delivery and transit time. From the period you receive the product the 2 weeks is up and they'll ask you for for that top dollar of the merchandise. I've incorporated the emails from Sophisticated Wellness Study under to exhibit the problem that I'd together. I requested to stop the purchase within 1/2 time of putting it and simply nowadays they explained they'd stop it. BEWARE!!! This can be a fraud. Visit the local GNC or walmart for instance, you can purchase the acai berries products plus they do the same.

Hi,

Thanks for calling Sophisticated Wellness Study - Customer Support.

Your order has been canceled. We've gone forward and ended all Potential deliveries and henceforth you'll not get anymore items or costs from our part.

For almost any further help please contact us at our Customer Support toll-free #1-866-964-1011.

Thanks and also have a pleasant evening.

Regards,

Rynha DeCunha,

Sophisticated Wellness Study, Inc. – Customer Support

Original Concept

Subject: RE: Trial Offer Order Quantity 2157438

From:

To: "Sales"

Date: 01-15 05:09: 14

Used to do not need a question…I required, on a single evening that I purchased the merchandise, that it-not be delivered to me whatsoever. I don’t wish to have to be worried about obtaining it after which returning it. Our issue is the fact that you don’t provide people any moment to really try the merchandise. From the period I have it, the test is likely to be up and you'll be getting me for that top dollar. I've today delivered 3 emails, this really is my next, all seeking the purchase be TERMINATED! I'm not wondering easily may stop, or how I deliver it back or something concerning the costs. I'm suggesting that I don’t want to buy AT-ALL. It'd appear that the organization is wholly neglecting for my demand to stop the purchase, and that I suppose from your own mail below the item has been delivered. I'll be publishing a website in your organization regarding this problem and caution additional potential prospects to watch out for the “Free Trial” provide that doesn't really provide you with time for you to “try” the merchandise.

From: Sales [mailto: income@advancedwellness. Emailcenterpro.com]

Delivered: Wednesday, January 14 4:34 PM

To: Subject: RE: Trial Offer Order Quantity 2157438

Hello,

Thanks for calling Sophisticated Wellness Study - Customer Support.

First I would like to thanks for the purchase and assurance in Pure Acai Berries. Currently, I would like to assure you that you simply weren't billed something apart from the delivery and handling today. The cost you're asking about isn't a cost but just an agreement. Based on your lender, it stays in your card for everywhere from 15-30 times. If after utilizing our item throughout the test interval, you choose to maintain it, we shall subsequently transform that agreement right into a cost. At this time it's just an agreement and it is not really a charged amount.

I really hope this answers your issue and hopefully you appreciate your Real Acai Berries.

Feel free to contact us at our Customer Support toll-free #1-866-964-1011 for almost any further help.

Regards,

Kelly May,

Sophisticated Wellness Study, Inc. – Client ServiceOriginal Concept

Subject: RE: Trial Offer Order Quantity 2157438

From:

To: "Sales"

Date: 01-14 13:12: 32

I don't want to buy delivered whatsoever. It's insane to consider that somebody might attempt anything for 2 weeks when contained in that point may be the period it requires to procedure and vessel (including transportation). From the period it reaches me the 2 weeks is going to be up. I approached you exactly the same evening I requested the merchandise and that I mentioned that I dont want to buy delivered whatsoever. Should you deliver it and make an effort to cost my charge card, I'll record it as scam, when I required (e-mail below) the item not be delivered or billed to my credit card whatsoever. I visited walmart and purchased acai berries for under 8.00, why might I do want to spend your organization (after I won't have the full time to test the merchandise) nearly 80.00? Your marketing is deceptive, because it claims you'll get 2 weeks to test the merchandise, not 2 weeks less running delivery and transportation. Our purchase was positioned on the 12th, which means I'm currently 3 times right into a test interval to get a item I dont have. When I mentioned above, DON'T SEND or COST my charge card for the product. Easily do receive it within the email, not just am I going to contact the charge card organization and place a scam alert onto it, but I'll record your comany towards the BBB, in addition to towards the Customer Reporting Company

From: Revenue [mailto: income@advancedwellness. Emailcenterpro.com]

Delivered: Wed 1/14 2:56 PM

To:

Subject: RE: Trial Offer Order Quantity 2157438

Hello,

Thanks for calling Sophisticated Wellness Study - Customer Support.

Through your test, if you should be unsatisfied using the item for almost any cause whatsoever (No Questions Asked!), you may return the merchandise within 2 weeks in the day the merchandise was initially delivered for you. You have to return the abandoned part of your container.

To come back your item, merely contact us at 1866-964-1011 from the 14th evening of the test (NOTE: Your test period starts in your PURCHASE day and includes delivery and transit time).

Take note - You're accountable for expenses related to shipping the things back again to us as well as your original delivery and handling costs aren't refundable.

For almost any further help, generously contact us at 1866-964-1011

Thanks and also have a pleasant evening.

Regards,

Steve Smith,

Sophisticated Wellness Study, Inc. – Customer Support

Unique E-Mail delivered after I bought the merchandise:

I simply continued your site for the free trial. I'd prefer to stop the purchase, when I don’t wish to donate to something that'll restore. I needed to test the merchandise, but given that I've to deliver it back within 2 weeks (that will be truly insufficient to time for you to discover if it operates) I'm not thinking about it. Please don't deliver me the trial and change the cost to my charge card. Thanks.


Offender: Advanced Wellness Research/Pure Acai Berry Pro

Country: USA   State: Maryland

Category: Beauty & Appearance

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