» Beauty & Appearance » Complaint / Review: Zales - Sorry service. #300186

Complaint / Review
Sorry service

I put an order for 4 products. I acquired my first-order, it had beennot what I anticipated, it appeared only a little outdated but oh well I was ok with that.

So then I get an email stating my next area of the purchase is onto itis method and it includes your additional 3 products. Ok excellent. I'm excited since it includes my present to my spouse for the wedding. Well I obtain the bundle and it's 2 products inside it. I visit the email to be certain i examine it right, I actually follow the link to check on the delivery. Yes, it claims it had been shipped. And so I visit the web site and also the contact link just comes with an email and so I email them-and get a car repsonse. Conclusion of morning still nothing. AND SO I email again and obtain anther car response and again no reaction. AND SO I search for several to phone and also the lady informs me there might be numerous factors used to donot get it, perhaps it was left on the table in the place of place in the package, perhaps I quit it within the package (yes very few are that foolish, itis an envelope), perhaps etc. Ok then what do I really do. We will consider it however it could be as much as 14 days before we learn something. That is excellent. And so I clarify I requested this over yesterday which present is essential it's to enjoy my 12th aniversary I want it-no later then your 27th. This phone was about the 18th. Well-like I stated it may be 14 days. I mentioned good simply pay that I do want to stop the purchase. Ok however it may 14 days before you receive your solution.By now I'm ticked. I mentioned yes interesting you'd not a problem getting cash for anything used to do not get however, you cannot give it back. We hang-up and that I return to e mailing a couple of days later looking to get a solution. I acquired another car reaction following a few more emails. Subsequently about the 23rd I believe I named bcak. The woman could not help me by any means whatsoever. Therefore she links me to her boss, she informs me she'll place in a demand however itis unlikely to assist. I can not stop since I'm only today eliminating she claims and it is to delayed. I informed her well I place in a demand to stop over yesterday and he or she claims no-you did not. Ok. She claims call-back later and that I enables you to understand, listed here is my expansion. AND SO I cal back and suppose being that I used her ext. That it'd be her-but no it isn't. And so I begin once again and inform this lady exactly what the offer is. She claims the stop wasn't place in the very first time but there's one from an email the 21st. She links me towards the boss which woman declines there's an email and claims another woman simply created an error. I can not stop my purchase but can't-get it for my wedding both. All I will do she claims is decline it when it's shipped. May I speak with someone else? She understands that I want this Sunday which phone is Friday she claims yes you are able to keep in touch with the supervisor on Friday and perhaps have it over time. Easily might have slapped her through my telephone so difficult she'd have within the next week. Therefore today I'm still looking to get my money-back which is the 29th. You will enjoy this after 20 emails I eventually get an email also it claims I'll do whatever I've to and on and on... I've responded 4 occasions and also have got not just one reaction however. I'll never purchase from their website again. But how on the planet do I get my money-back?

Offender: Zales

Country: USA   State: Texas

Category: Beauty & Appearance


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