Usacomplaints.com » Shops, Products, Services » Complaint / Review: Time Warner - Kansas City - Installation problem. #188546

Complaint / Review
Time Warner - Kansas City
Installation problem

On nowadays, I'd a scheduled appointment from 11-2. Since I've to function throughout the day 8-4, I set this visit up fourteen days preceding: 30 would be the only times that work with me. I obtained a phone from "E" asking might he come by early, at 10, he was on street. It wasn't an issue. Therefore "E" demands easily possess a puppy and comes. No, I really donot. Neither does my nearby neighbor. He returns to inform me he must visit the road behind me to function and would go to work about the point. Whatever it requires. "E" claims he attempted to make the journey to the post and returns, nevertheless your dog leaped at him. He tried banging about the neighbors' doorway, but no body responded. He claims that talk to the friend and he will attempt to return and have her to place up your dog. Alas, no chance, although he dates back around. "E" pushes back again to my home and describes he bumped about the doorway, however the "small old-lady" peeked through the screen, but did not answer. I'll have to reschedule (blessed me) and may talk please to her to possess her place your dog up. Today my thought is the fact that I actually donot understand this old-lady, perhaps I ought to simply get ATT in the future out. I get annoyed, no I changed my routine with my kids to become below and have waited fourteen days for this. I'd like wire. Therefore after he leaves, I visit 4411 Timber to talk to the woman, ready to provide to assist place up your dog or atleast spend her on her trouble. The small old woman is exterior, launching a vehicle up. I understand her today, although Used to donot understand her subsequently. Donna, who appears about 50 and is also a person, is outside. If she's capable to place her puppy up to ensure that I will contact TWCKC back again to get my wire, I ask her. She claims that she noticed "E" attempting to rise her fencing. Why your dog arrived at him that's. She claims there's a street therefore he must utilize it also the additional technicians use. (incidentally, the post isn't even yet in her lawn.) She claims when where the street would be to allow her understand they have to know. I call back, since hello, it is just 12: my visit and 15 was 2 and between 11, he was clearly in front of routine, perhaps he is able to come back. Alternatively after coping with an intense man, I'm informed that I can't talk to a boss, nevertheless the concept can be given by him to 1 and I can be called by one back. If he is able to provide the concept to one cannot he move the call our reaction was? He can't. And so I delay, surprise, but none calls, surprise. And so I obtain a beautiful woman, who emails the technology department and call-back? And recommends me the technology needed to enter Donna's lawn to repair the issue and calls me back. I returned to Donna, that will be when she recommended me the post isn't in her yard does he need to get in, I actually donot understand. Therefore, Donna demonstrates me wherever the street is when he returns that I will display the technology. I call-back, nevertheless I'm informed that I can't nowadays get support, I'll need to reschedule. Are you kidding me? I've had this visit for 2 months. It isn't actually 2 however. I keep in touch with the woman, she claims that she'll email the boss for me. Lastly at 2, I call-back to reschedule and quit having dedicated my entire day routine for you. I'm informed that I will have a scheduled appointment on Wednesday from 8-11, nevertheless, I am unable to be there and perform. Do I've another person who might be there. No, there is having a teenager that just one parent just 13. Think about 5-7, issue with that's I log work on 4:30 off which is a minute travel. Not for me. So here I'm needing to routine for NEXT sunday, quitting another day along with you. Our children need to go without support. They're disappointed, I'm disappointed, Donna is inconvienced (TWICE) and that I am provided a $20 credit. Is that? What about customer support that is great? What about somebody who is prepared to get the job done he's caught to complete? It's believed that for each client issue obtained, you will find atleast 26 grievances which are never indicated just fyi. What're the ramifications of the figure? Moreover, a person having a complaint will probably inform potential prospects and 20-25 additional clients about his criticism. Below and oh it's 4:09 and that I still have not gotten a call-back from the boss.


Offender: Time Warner - Kansas City

Country: USA

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google