I cancelled my membership in October. I signed the cancellation agreement and went on my merry way, not making a copy of the document because I never thought that would be necessary. They "lost" the agreement and I was unknowingly charged over $100 in monthly tanning packages that I never used. I have been calling customer service for months and they continuously say that they will refund my account but they STILL NEVER HAVE. What is the problem!? You lost my contract, I never laid in a bed once, and you still can't give me back any credit. Jesus Christ, people. This is what big corporations will do to you
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