Hollywood Tans is charging me for a months worth of services that I will not use and cannot use because I signed a cancellation contract. I would not have signed a cancellation contract had I known my money would not be returned. Hollywood Tans is well aware that I have not used their services since June because there is a finger print identification pass you must use when you enter the building. I could understand if it was the middle or the end of the month, but it is 7 days into the month and I havent been there since June. I said to the worker that I would dispute the claim, because I am paying for services I will not be receiving and he said fine, that he would take it through the court system. I was never given a copy of the contract I signed in the middle of April. It was a Xeroxed piece of paper not a carbon copy document. I consider this false advertising and fraud. At the very least, I should have been reminded that Hollywood Tans was going to charge my account after my three month deal was over and never give me my money back (even though the month of August has hardly begun). So not only have I been ripped off, but I was treated incredibly poorly I will never ever use Hollywood Tans again, and I will not endorse the company to anyone.
When I signed up for 3 months of tanning services in the middle of April for $19.99 a month for three months; it was perfect because I had enough time to tan in time for my wedding on June 23rd and if I lost one month of service that was ok because it would still have been cheaper than just buying two months worth of services.
I was charged for half of April, and for the full months of May, June, July and August. I signed a contract that said Hollywood Tans would automatically charge me the $19.99 per month for three months. At least this was what I was led to believe. However, I saw that Hollywood Tans had charged my card for the month of August on August 3rd, and I then called in to cancel my membership. I was completely unaware that they would automatically charge my account after the three months was over. When I called I was told I could not cancel over the phone because I had to sign something. The next day, I went in and told them I would like to cancel my membership. I signed the contract and when I asked for my money back, it is August 7th and I have not used their services since June, I was told in no uncertain terms No, you cannot have your money back. I asked again if I could please have my money back it is the beginning of the month, and I havent been in the building in more than 6 weeks. Again the man told me no, too bad, you signed a contract thats how it is. He was incredibly rude, very mean, and showed no customer service at all.
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