I ordered a dog toenail clipper from this site on October 5, with a receipt mailed immediately stating to allow them 3 days before checking my order status.
I waited 2 weeks. Nothing.
Haven't heard from them about when this item was going to be shipped (which would be the usual 5-7 business days if/when it does ship by the horrible shipping company they use), so I began emailing them three days ago, with only the rote type email in return, telling me that my problem has been put in "que" and asking me to email back with any concerns, which then results in another rote email.
Even called a rep after about 6 emails, who said this problem was marked "moderate", but that he would put my order on a "critical" list since it had been so long. Received another email, with it still marked "moderate". Went to the site and directly wrote a note of complaint and marked my complaint "critical", which again generated another email, thanking me for my concern and it was still marked "moderate". All in all, I think I've sent approximately 12 emails just trying to get something other than "you are in the que" response, with my problem marked "moderate"
So, here it is... 17 days since I ordered this item, and I haven't even received an email telling me when my item will be shipped.
... But, they've already charged my credit card the day I ordered it. I found out when I call my card company to block the charge this morning. I disputed it so that 3tail will have to deal with them.
Don't do business with this company. No response at all despite their cheery little emails asking for a customer to respond to 3tail's emails, with their concerns.
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