I took my lhasa to Petsmart in Cranberry, and I have noticed that interns are awful at grooming for one, but I must say the lady manager who usually does his hair is amazing.
My puppy cut usually cost me $40. I was told that he couldn't get a puppy cut anymore, but since over the phone they said I could they alowed it, but it cost $65. Since the intern did it the job was awful! The manager was there but didn't look over her work! I was mad.
I also notice that when You make an apointment for 11, and bring in the dog a half hour early, you won't see your dog again till about 4pm! This is rediculous. The manager who does his hair will putz around and take random breaks and a long lunch break! Most do this. I also see dogs who come in after me get done right away! They also get more done than what I come in for! WTF!
In my opinion they should do all the jobs that are scedualed before lunch break bc we don't have all day to wait for our dogs! They need to be more organized with time! Five and a half hours is way to long for a hair cut, I can understand 2, but 5! Too much, plus the price is never acurate!
I always thought that since my apointment is at 11 that they should be able to work on my dog at that time if I bring him in a half hour early! I make that apointment so he can be worked on generaly around that time, not to be worked on hours later! I don't want to bring him in at 8 or 9 bc I can't!
I constantly come back hour after hour to check up on him. I don't see him get started till 3! He is done by 4ish! An hours work that was suppose to start at around 11, takes about an hour to do, but doesn't get started till 3! It just doesn't make sense! I get really angry at the people who get worked on before me who came in after me and have larger fluffy dogs! Its a crapshoot that is totally unorganized.
On a positive note I have not had any problems with injuries!
The vet next to it is pretty good, but they add rediculous charges and stuff they think my dog needs, but they are the vet so IDK.
Over all other than time money and sometimes crappy haircut, petsmart isn't too too bad!
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