We got ripped-down by Woodcrest Veterinary Hospital (Riverside CA) as well as were handled poorly from the top desk assistant, Amy.
Per week just before our visit day, my spouse named Woodcrest Veterinary Hospital to ask for that price for the puppies first vaccination that will be DA2PP and Deworming. The feminine affiliate who acquired her answered and stated this, "She does not understand off-hand however the center may let you know before we offer any support". Therefore my spouse simply established a scheduled appointment for December 11 each morning. My spouse has already been because of provide start anytime, therefore she required me to drop off the puppies due to their vaccination and deworming.
I introduced the puppies and I believed to Amy that I am here for the puppies first vaccination and deworming. Following the providers were supplied, which we believed is simply vaccination and deworming, we have been offered a worth $318. I had been amazed and described this is a lot of for that providers my spouse required when she established the visit. Amy brokedown the costs which is after I discovered the required dog evaluation which is really a whole of $88. I stated we're not educated by this, she stated that we-don't tell until we're requested. She also began to increase her speech in my experience after I stated that this isn't a great practice. She actually questioned me, "Does your physician supply you an account before doing providers, no right?". I said they do not since I am covered, they just advise me of the deductible. I informed her the puppies aren't covered so that they must've educated my spouse when she required for that price.
Today, Dec 30th I named, Amy described that Daphne her boss attempted to contact me twice as well as noticed my speech within the voicemail greeting. I told below that my voicemail is definitely an automatic introduction and never actually my speech. And so I questioned her the amount they used-to contact me and he or she would not provide it in my experience and continued requesting is there other things I want. I mentioned I want the amount they attempted to make contact with me, she simply hanged-up. I called again and talked with another affiliate, she offered me the number Daphne named me at and it is the incorrect amount.
Problem remains not resolved.
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