This can be a backup of the e-mail I delivered to Banfield:
Nowadays I got my puppy to Banfield (the Arlington Heights IL area) to get a appointment.
It had been my very first time there. I had been thinking about becoming a member of the Banfield plan to keep my vet costs feasible.
Our last puppy I required to some other vet, and even though I had been pleased with their providers, they're costly.
Anyway, I strolled from the Arlington Heights Banfield traumatized. Minimal of the issues was the possible lack of hygiene there.
There is visible feces on the ground within the examination space that hadn't been washed entirely. Your dog peed within the waiting place and somebody employed a few paper towels, but didn't totally clear it-up.
Another level of problem was the possible lack of understanding the team appeared to have. I had been informing them what I understood plus they might state, "Oh yeah." or "Perhaps". I had been billed cash to get a vet technology along with a veterinary (??? That we question are Banfield veterans truly fully-licensed veterans???) to do something really uncertain and unprofessional.
When I was waiting to pay for my statement, a guy having a Bloodhound dog (she was about 35 pounds) arrived of the rear room in to the waiting area. Your dog was in stress and was bleeding all around the location. I requested, "What happened to her?" the individual behind the table stated she'd surgery on her labia as well as was spayed. This bad puppy was bleeding all around the ground and never ready to operate without collapsing. The Banfield workers allow that puppy abandon there without so much like a bangage or puppy diaper to protect her injury. Whilst the operator was strolling her towards the vehicle she collapsed again and also the Banfield workers were viewing and stating "don't allow her take a seat about the sodium within the street." However they were not stating it towards the people outside, they were simply stating because they cringed observing that puppy endure.
They cleaned up the body having a cleaner and that I was terrified to determine the body was simply smeared around and never totally washed up.
The Way The Banfield veterans, vet technicians, and table workers might have let that puppy abandon their workplace in this state-of suffering is beyond me.
I worked in a vet clinic AND NOT noticed an animal that butchered delivered coming without so much like a bandage.
I'd rather get broke getting my puppy to my more costly vet than to actually trust my puppy towards the people at Banfield.
I really hope you examine this (and every additional) area instantly. If this is the way you operate all your Banfield places you then don't have any company being available.
Person to person is what'll possibly acquire or drop clients and that I may inform anybody who'll hear and article on every pet forum I will about my knowledge with Banfield.
No body must have to withstand what that bad Bloodhound and its own owners did today.
PLEASE PLEASE PLEASE have this area examined.
Arlington Heights *
49 WATTS. Rand Road, Arlington Heights, IL 60004
Phone: (847) 253-4433 · Fax: (847) 253-5286
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