I own & operate a Grooming shop {5.5yrs} and this Company called me and asked if I would like to have them come to my shop, they do professional pet photography with people & Pets. I agreed and was sent ALL the forms { including binding contract}, I filled in times of customers that where coming { I had 10 confirmed} well this must not have been good enough for them they called me everyday up to Thursday before { time was Aug 8th @12pm} on Friday I called them to confirm, no answer even though it said On voice mail business hours Mon-Friday 9am -5pm. I left 4 messages with them.
Sat came they where a No show, I had my customers show up with family members, dogs, etc and had to send them all away unhappy & hopefully forgiving. These have been my loyal customers for YEARS, had 3 ladies drive from over 1-2hrs away.
I would not recommend them nor would EVER due business again. I will be looking into legal actions to recover my loss's for the day including Grooming, this was advertised in 2 local papers, on sidewalk with Balloons, on my web page's, went out on Every email I sent.
This was very bad on there part & I feel awful and I have been nothing but true to my customers.
0 comments