Stay away from groupon and celebration cruises!!!
I bought a cruise with Groupon to sail to the Bahamas with Celebration Cruises out of West Palm beach, Florida, on December 13th. The night before departure December 12th I received a voice message on my phone that the cruise was canceled due to an airconditioning generator that broke (I was already in Palm Beach). I tried to get on any of their other cruises no luck! Was told I have to contact Groupon for refund and compensation for flights and accomodation. Got a clear impression because I was a Coupon client I had no priority, the guest service lady told me that a max of two nights will be compensated.
I contacted Groupon and was told the best they can do is refund my money and give me a $50 voucher for future use. I tried to communicate which Celebration Cruises all I was told was that there will be no compensation what so ever for any Flights, accommodation, travel, food nor inconvenience, what they offer was acruise at a later date. Why are we as the consumers always at the losing end with these comapanies?
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