I bought a LivingSocial deal for a manicure, pedicure and eyebrow wax in May. Part of the deal was that an appointment was required to redeem the voucher, you cannot just walk in to the nail salon and use your voucher. Also, when making your appointment you have to stipulate that you are wanting to use your LivingSocial voucher. So, every time that I have tried to make an appointment, I was told they were booked on every day I asked about. I told them I wanted a Saturday appointment, and was told they are booked every Saturday through the end of 2011. He said they had an openkng two weeks from now, on a Tuesday. I told him no, that i wanted a Saturday appointment. The man on the phone berated me for waiting until now to try and use my voucher, that they had sold 800 of them in May. I told him the certificate had an expiration date of November and that I didn't have to give him an explanation, that it was none of his business.
I asked to speak to the owner, he said she wasn't in. I asked for the owner's name and he said he didn't know it. He asked if I wanted an appointment and I said that was why I had called but he seemed to be making that difficult for me, like he didn't want my business. I said if that is the case, he could refund my money. He replied that I should take it up with LivingSocial. I contacted LivingSocial and relayed my experience and was quickly refunded my money. I also googled the nail salon and read about a similar experience regarding Star Nails and Spa and a customer with a LivingSocial voucher.
I believe they sold a lot of these deals, expecting return business and have not gained the extra business, probably because of their shoddy customer service, and are trying to let their offer expire without honoring all the vouchers they sold.
I have never been spoken to the way this "company representative" did to me, when trying to give my business. They are rude and unprofessional, and don't belong in business.
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