I called Direct TV in August to disconnect. At that time they offered me a better package for a lower price. When I received the bill in September it was significantly higher. The Direct TV rep said it was a one time charge because the billing cycle was reset. I explained I continued with Direct TV based on a lower price not a higher price. After several transfers and an hour later they promised to fix the bill. Every month I went thru the same ordeal. When you ask to be transferred to a manager you somehow get disconnected.By January I was tired of calling so I called to cancel. The rep explained they had me on the wrong package that I should have never been offered the package I had at that rate. I told him they needed to honor what was promised me. He threw in Showtime along with extended Starz & Encore for free plus 3 free movies a reduced bill for January, but I had to down-grade my package and he promised my bill to be correct in the future. Next bill still wrong. I heard the same excuse again of the billing cycle being reset and the bill was correct. How can the bill be correct when the amount on the bill was not what I was told it would be? I wonder how many times they “reset” someone’s billing cycle. Now we sit in May and I receive 2 – 3 calls a day from Direct TV. One call wanting to come to the house to check my box, another wanting to pay the bill before they cut service off. What is funny is service has already been disconnected and they have their box back. I have even confirmed Direct TV has a record of the box being delivered to them. Of course they keep billing me. I have had a bad experience with Direct TV in the past. I should have known better than to sign with them. Fortunately I kept records this time around. I have asked them to stop calling and told them I will pay what I owe but I will not pay the bill they sent me which at this point is a whopping $77. So not worth my time but I am not letting Direct TV get by with it this time around.
The experience with Direct TV has been horrific. If you do sign with Direct TV get the details in writing and keep records of every call and the person’s id number. If they offer you a great deal I am most certain they will not honor it and you will be spending valuable time trying the straighten it out and then taking your frustrations out to the net as I have done here! As of this week I contacted the BBB. Not sure if that will be of help but it is worth a try.
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