Direct TV Complaint
I am two years late in writing this letter but I will feel better just knowing that I finally got this off my chest.
Around two years ago I was discussing with my neighbor how unhappy I was with Dish Network. He said that he had just switched to Direct TV and that if I switched I could give his name and account number as a reference and we would both get a $50.00 credit. I called the Direct TV number I found in an ad in the newspaper and spoke with a customer service rep. I told him what my neighbor had said about the $50.00 referral credit and he assured me that it would be taken care of. Throughout our conversation I asked him two or three times when he needed my neighbors information so we could get the credit. He kept saying that it would come up later in the transaction. When he finally got done taking all of my information he still had not asked for my neighbors name or account number. So I asked again and he told me that it looks like we did not qualify for the $50.00 credit as that screen never appeared on his computer while signing me up. "Sorry" he said. I should have cancelled right there but I didn't. I waited a few weeks and finally called Direct TV customer support and complained, the woman I spoke to took some information from me concerning what phone number I called when setting up my account then looked up my account on her computer. She came back on line and informed me that I had not used the proper number to be eligible for the $50.00 credit and that there was nothing she could do. "Sorry" she said. She could not tell me why the service rep who set up my account kept telling me that he would set up the credit only to tell me that I did not qualify or why he never told me that I needed to use another number if I wanted to qualify. I guess the only thing I can do now is go back to Dish Network as protest against the lies I got from Direct TV.
Thank you listening to me, I have been stewing over this for two years. My wife says I am patient to a fault and I guess this time I paid for it.
E Wood
Astoria, Oregon
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