I do not usually complain about the results of a shopping trip or the time it may take to have a refill done in a timely manner, however I now do. I a disabled middle aged veteran of both the OIF, and Afghanistan campaigns find it deplorable absolutely so, that whenever I have to go and pick up an Rx for my mother, herself Disabled person, not able to get out of her home very often, am forced to wait 1 or 2 days to pick up her Rx for a medicine that is to be ready every 12 days and is not in a category that ranks above an alcoholic beverage in the 1-5 med scale hers being a type 5 med. If I am to have to deliver it to her i should be able to do so when I have the opportunity to do so. I have been, as well as my mother and my sister, to made feel as if we were trying to get a drug to go out and sell on the streets like a common criminal.
Furthermore on more than one occasion the Pharmacy it self has been at fault for giving the wrong meds at the time of purchase, and when called on it have been traunced uponby the RPh or techs themselves and made to feel like an addict (all quite publicly. While I like your company and the representatives you employ in general, I can no longer keep quiet about this on going situation, I hear many disgruntled people in the lines and all I can do for you is to remain as serene as possible and let them know that they are really working very hard for us all and to apply some patience and discretion at what they say openly. Why? Because I to work in the field of medicine and have been blessed and cussed out my self and it can be hurtful, so i try to keep that in mind.
With all that being said, perhaps you can have this issue evaluated at your convenience. Sincerely, H.
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