You call and tell them you are not getting the HD channels anymore. The error message is 721. They try to reset from their end but can't, and then say someone will follow up and call either to do a more technical response on their end or to arrange a service visit. Then 10 days go by and nothing. So you call back and are put on hold for 5 minutes. You call back again and, in fluent English, tell the voice recognition software the problem, and it says it doesn't understand, and you are put on hold again.
You send them an email and get a generic thank-you response. They have terrible customer service and only want a 2-year contract to suck you dry. I am in Florida and I am ready to complain to the Florida Attorney General and see if they have enough complaints to take them on again. They did this in 2005, I believe, but the Direct TV people haven't changed one bit.
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