You call and tell them you are not getting the HD channels anymore. Error message 721. They try to reset from their end but can't and then say someone will followup and call either to do a more technical response on their end or arrange a service visit. Then 10 days go by and nada. So you call back and are put on hold for 5 minutes. You call back again and in fluent english tell the voice recognition software the problem and it says it doesn't understand and you are put on hold again. You send them an email and get a generic thank you response. They have terrible customer service and only want a 2 year contract to suck you dry. I am in Florida and I am ready to complain to the Florida Attorney General and see if they have enough complaints to take them on again. They did this in 2005 I believe but the Direct Tv people haven't changed one bit.
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