As a new subscriber to Direct TV, I am definitely unhappy about all parts of their organization. I attempted to get installation done. They showed up with the wrong hardware. I rescheduled and they showed up again with the wrong hardware. The next time, the installation tech indicated he may not be able to install and attempted to charge me $50 each for the installation of 3 wires. I rescheduled again, and they never even showed up. The next time, they sent a supervisor who installed the system. I was somewhat pleased.
I then got my first bill, and instead of it being the quoted price, it was extremely excessive. They explained that the 3-3 month free preview offers were for "moving" accounts and not for new subscribers. Any rebates could take as long as 6-8 weeks to process.
Bottom line: buyer beware, and do not be like me.
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