The consultant of Ectaco, who talked in European were able to persuade a 77-YEAR OLD RETIREE, who barely speaks Language, this “product” might assist in understanding and understanding Language. Because the Ectaco consultant never described the return policy while speaking with the parent client (my dad in-law), my spouse and that I required these details from the sales consultant who advised us concerning the seven days readily available for the analysis of the merchandise, AND NOT MENTIONED A 6.5% RESTOCKING FEE. Once the product was shipped, it became obvious the ITEMS WERE FLAWED. First, all efforts to check something with “Ectaco D-Pen scanner” failed. Subsequently, no body might comprehend the speech of the “Deluxe ER850” – it totally failed in speech activity in both European and English. Lastly, in the place of delivering a European digital guide (a guaranteed reward), Ectaco were able to deliver one in Shine! About the evening 6 of the “7 time analysis period” we named Ectaco, described that people didn't need this product, obtained an RMA number, and delivered it back via UPS. Simultaneously, we began a challenge concerning the restocking charge, that was not been exposed towards the client before the purchase. Furthermore, how might my dad-in law comprehend Ectaco’s plan if he was solicited in European, however the fine-print using the plan about the bill was created in Language? LASTLY, ECTACO DECLINED (mentioned within the advantages tracking statement) TO ACCEPT THE ITEM WITH RMA# WHITHIN CLIENT EVALUATION INTERVAL, and delivered a notice towards the Charge Card Business mentioned that clients didn't contact Ectaco for RMA number, which the item was never delivered. This situation, that will be presently under analysis with a Charge Card Business, obviously shows that clients have issues in returning undesirable and faulty product even if pursuing Ectaco’s guidelines. We believe both English and Russian speaking clients ought to be conscious of all Ectaco’s methods that people confronted lately. Think hard before placing your orders.
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