Note: I filed a claim with BBB of Metropolitan NY. Ectaco has a F rating from the BBB and have now 52 complaints. I have also found on other complaint boards similar to mine. Please see the string of e-mails that are my complaint.
Rob,
What your are doing is very unfair. First the screen did not work and the Greek to English was not downloaded on the Lux. I sent it back to
be fixed and for the second time when I got it back the Greek to English was not loaded on the Lux and I did not receive a Micro SD card either. Finally I received the MSD.
I asked for help to load it
and it took way to long to get. It was May 6th when i finally got an e-mail on how to install it... And I tried up and till I had to leave for Greece on the 10th of May to install it.
Your tech support was rude impatient and indifferent to the troubles I was having. I bought the Lux for use in Greece, one I could not use it and two it was impossible for
me to install the Greek to English MSD card. I will fly you out here and you install it. I bet you can't.
Also, none of the paper work I have shows or specifies when or when I cannot request a RMI number or and end date for a refund.
Please get me a RMI number. This whole fiasco with the Lux 6 and Greek to English application is Ectaco fault not mine. I demand my
money back.
Please get me a Mangers name and number so I can call them directly.
Dave West
(Personal Information Removed)
From: Ectaco - Rob [mailto: [email protected]]
Sent: Tuesday, May 28 9:16 AM
To: 'David West'
Subject: RE: Order eOrd - 500728; 497918
Hi Mr. West,
Unfortunately I am unable to process an RMA due to the amount of time since the original order. If you’re having difficulties with the device, we have excellent technical support available by phone or via email: 718-728-3605, [email protected], [email protected]. You may also contact me via email at your earliest convenience.
Below I have included a compilation of basic instructions that you may find helpful. Feel free to contact me or TS if there is anything we can assist you with.
Best Regards,
Robert A.
Ectaco, Inc.
1 (718) 728-6110 x212
Fax: (718) 728-4023
www.ectaco.com
www.facebook.com/ectaco
From: David West [mailto: (Personal Information Removed)]
Sent: Tuesday, May 28 10:48 AM
To: 'Ectaco - Rob'
Cc: 'David West'
Subject: RE: Order eOrd - 500728
Please get a RMA number so I can get a refund... Original Number e-ORD 497918
From: David West [mailto: (Personal Information Removed)]
Sent: Monday, May 27 4:51 PM
To: 'Ectaco - Rob'
Cc: 'David West'
Subject: RE: Order eOrd - 500728
Please get me a number so I may receive a refund...
From: David West [mailto: (Personal Information Removed)]
Sent: Sunday, May 26 2:11 PM
To: 'David West'
Subject: FW: Order eOrd - 500728
From: David West [mailto: (Personal Information Removed)]
Sent: Friday, May 10 6:34 PM
To: 'Ectaco - Rob'
Cc: 'David West'
Subject: RE: Order eOrd - 500728
Rob,
This Partner Lux is so difficult and impossible for me to use. I have tried my hardest to get it to function
and I cannot. The Greek MSD card is impossible to figure out how do all the items that are required to activate it.
There is no way I could ever use this in Greece. I want to return it for a full Refund. Please send me a return number
so I can send it back.
I tried... Please do not give grief and give me my money back.
Thanks you,
Dave west
(Personal Information Removed)
From: Ectaco - Rob [mailto: [email protected]]
Sent: Friday, April 26 10:55 AM
To: 'David West'
Subject: RE: Order eOrd - 500728
Hi David,
I did receive this and I forwarded this email for someone from Tech Support to contact you ASAP. Thank you for your patience; much appreciated.
Best Regards,
Robert A.
Ectaco, Inc.
1 (718) 728-6110 x212
Fax: (718) 728-4023
www.ectaco.com
www.facebook.com/ectaco
From: David West [mailto: (Personal Information Removed)]
Sent: Friday, April 26 1:42 PM
To: 'Ectaco - Rob'
Cc: Jerry
Subject: FW: Order eOrd - 500728
Please see below Rob... Not sure this made it to jerry... Sorry
From: David West [mailto: (Personal Information Removed)]
Sent: Friday, April 26 8:32 AM
To: Jerry
Subject: Order eOrd - 500728
Dear Jerry,
I just received a English
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